Client Experience Manager | Transaction & Listing ...

Cain Realty Group | KW wants to continue its growth and market share in the Greater Austin area by bringing more hungry, humble, and intelligent Client Experience Managers to our CRG work family. Established in 2009, Cain Realty Group has been blessed to have become an industry leader for its vision, innovation, and track record of growing leaders and helping others create generational wealth.CRG's leaders are Ricky and KodiKay Cain. With Ricky's experience and vision from being one of the most successful Realtors to have ever sold homes in the State of Texas, and KodiKay being awarded the prestigious Platinum Top 50 Coach of the Year Award, CRG's leadership team is designed to bring out greatness in everyone it partners with.Client Experience Managers at CRG are extremely well leveraged, as they have a team of Administrative Assistants that assist them on the backend with data entry, vendor communication, agent support, etc. These assistants have years of residential real estate experience, so candidates for this role must have a wealth of experience in residential real estate.While we do complete many transactions, we are known for being much more relational than transactional within the industry and the community. We host a variety of events throughout the year that allow our agents and staff to invite their clients and sphere of influence, we have a client concierge program designed to increase our referral business, and we have a non-profit, Cain Cares, designed to take care of clients and their families when they experience a severe time of need. In addition, we have a variety of programs for clients to help meet them where they are in their season of life, which ultimately results in our Agents and Client Experience Managers having more clients.The perfect candidate for this role may be a licensed agent who has realized they prefer the back end or support side of real estate more than the selling, cold calling, door knocking, etc. Or the perfect candidate has worked on the support side for another real estate team or company and is looking for more growth opportunities. This could include those currently or recently working in real estate as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, or a Listing Manager/Coordinator.CRG ValuesFaith - Having a belief in something or someone greater than oneselfGrowth - Investing in lifelong learning and professional/personal developmentIntegrity - Matching words and deeds at all times with no exceptionPassion - Feeling intense conviction, excitement, and enthusiasm for your "Why"Loyalty - Possessing a firm, unwavering commitment to your goals, clients, company, a cause, etcCRG FactsWith multiple ways to earn passive income beyond the salary, this role can earn over $100,000 annually without having to be an actual sales agent, doing lead generation on evenings, weekends, etc.Client Experience Managers work on the CRG Success Team, known as our company's foundation.We average only one hire for every 67 candidates we interview. We are looking for the very best!We have monthly CRG Team Events that allow us to spend time together outside of the office. Many of these events may be attended by significant others and family members.CRG Key BenefitsThrough bonuses and incentives, an opportunity to earn more than the vast majority of Austin Realtors without the evenings and weekend showings, appointments, etcState-of-the-art systems to ensure maximum productivityLeadership includes the Platinum Top 50 Coach of the YearFull administrative support staff takes care of data entry, leaving the higher-level conversations and tasksOpportunity to join a proven real estate team with a track record of successTeamwork, encouragement, and coaching with a family feelVacation coverage to ensure a life by designOpportunities for advancement both locally and regionallySupplies, signs, cards, technology, and systemsCRG group health insurance plans through United Healthcare, with CRG paying half of the premiumCentrally located high-end real estate officeCRG's non-profit, Cain Cares, to support past clients and their families in a time of needKnowledge/SkillsStrong written and verbal communication skillsExceptional organizational and project management abilitiesGreat ability to focusConcerned about doing things the right wayCalm under pressureLearning-basedService-based attitudeSelf-motivatedProven ability to succeedRegular Work ActivitiesSystem development, implementation, and managementOversight of contracts and listingsCustomer/vendor relationsRegular, effective communication with sellers and buyersCoordinate various pre-listing activities for our home-selling clientsOversight of Administrative Assistants and their tasksEnsuring 50% of clients share a referral and 80% of clients give a 5-Star reviewCRG AwardsAustin Board of Realtors Industry Award Winner | Top TeamPlatinum Top 50 Real Estate TeamPlatinum Top 50 Centurion TeamKeller Williams Realty Triple Platinum TeamReal Trends Top Teams in TexasAustin Business Journal Top Real Estate TeamFive-Star Real Estate TeamUS Commerce Association AwardCompensationThe Client Experience Manager role is a salaried position with bonuses, passive income opportunities, 401K, and a great health insurance package. Base salary depends on candidate experience and ranges from $60K to $70K, yet there's ample opportunity for a Client Experience Manager to make six figures within a few years through various other opportunities at CRG. With the bonus and passive income opportunities, it's expected this role would earn between $70K and $90K the first year with us, and six figures afterwards in total compensation.Learn More About Us, Take a Tour of Our Office, and More!Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:401(k)Employee discountHealth insurancePaid time offProfessional development assistanceSchedule:8 hour shiftMonday to FridayOn callApplication Question(s):What makes you stand out from other candidates?Experience:residential real estate: 2 years (Preferred)License/Certification:Texas Real Estate License (Preferred)

Created: 2025-10-02