Executive Director

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.Job OverviewThe Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:Coaching and Developing OthersProvide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.Convey performance expectations and provide timely feedback to ensure performance standards are met.Hold effective one on one meetings with direct reports.Provide feedback and counsel on a continuous basis.Support team members' career growth by having regular development-focused conversations.Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.Leading ChangeDrive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.Customer FocusEnsure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.Lead the development and regular review of the engagement improvement plan.Resolve customer concerns effectively through consistent use of the problem resolution program.Hold consistent and effective Resident Council meetings.Achieve customer referrals on a regular, recurring basis and strive to be above the company average.Ensure that the leadership team interacts with residents.Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.Strive for minimal loss of residents to competitors, with a declining trend that is below company average.Quality Assurance and Regulatory ComplianceStrive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.Act as the Community Privacy Representative.Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.Follow up on issues identified in the regional team site visit report.Follow up on mock survey process.Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.Provide leadership and promotion of the Sunrise Safety and Risk Management policies.Review all incident reports and ensures corrective actions are in place in a timely manner.Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.Driving for ResultsSet high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.Meet Net Operating Income (NOI) expectations.Meet occupancy expectations.Manages the Profit and Loss (P&L).Achieve and execute consistent labor/labour schedules seven days a week.Achieve great resident retention through a focus on service.Participate in local business councils.Instill in team members a "whole community approach".Drive ownership to the department leaders.Financial ManagementStrive to improve profitability year over year in line with owner expectations.Prepare and adhere to the community budget.Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.Review monthly financial statements and implement plans of action for deficiencies.Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.Manage collections process effectively.Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.Manage key, non-labor/non-labour operating costs in line with budgeted levels.Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.Core CompetenciesAbility to handle multiple priorities effectivelyAbility to delegate assignments to the appropriate individualsExcellent written and verbal skills for effective communication and the ability to facilitate small group presentationsProficient in organizational and time management skillsDemonstrates good judgment and problem solving and decision-making skillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.College degree preferred; degree and management experience may be required per state/provincial requirementsAdministrator's License / certification may be required per state/provincial requirementsPrior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of communityPrevious management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through changePrevious sales experience preferred, including building customer relationships, and resolving customer concerns.Passion for working with seniorsDemonstration of success in managing operating expensesDemonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applicationsAs applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safetyAbility to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and timesWe also offer benefits and other compensation that include:Medical, Dental, Vision, Life, and Disability PlansRetirement Savings PlansEmployee Assistant Program / Discount ProgramPaid time off (PTO), sick time, and holiday paymyFlexPay offered to get paid within hours of a shiftTuition ReimbursementIn addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work

Created: 2025-10-02