Service and Support Analyst

Job Title: Service and Support Analyst Location: Miami, FL, US | OnsiteClient : InfosysEnd Client : SymphonyJob SummaryThe Service and Support Analyst provides technical and operational support for the DiningServices and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale(POS) platform. This role ensures seamless day-to-day operations, resolves system issues,and collaborates with business stakeholders to enhance user experience and systemperformance.Key Responsibilities? Provide frontline support for the Simphony POS system used in Dining Services andGift Shops, including troubleshooting hardware and software issues.? Collaborate with business units to understand operational needs and deliver effectivetechnical solutions.? Monitor system performance and escalate complex issues to vendors or internal T&Dteams as needed.? Assist with system upgrades, testing, and go-live support for new implementations orenhancements.? Train end users on system functionality and best practices.? Document support procedures, issue resolutions, and system configurations.? Participate in cross-functional projects to improve service delivery and systemintegration.Qualifications? Experience supporting POS systems, preferably Simphony or similar retail platforms.? Strong troubleshooting and problem-solving skills.? Excellent communication and customer service abilities.? Ability to work independently and collaboratively in a fast-paced environment.Preferred Skills? Experience with Simphony POS or similar retail/payroll systems.? Strong troubleshooting and customer service skills.? Ability to mentor and guide team members or consultants.? Familiarity with project management principles and tools.? Excellent communication, organization, and time management skills.

Created: 2025-10-02