Assistant Store Manager (St. Peters)

Overview: Chuck's Boots' Assistant Store Manager supports the Store Manager in overseeing the daily operations of a high-end, specialty footwear retail store. This role involves providing exceptional customer service, training and managing staff and ensuring the store meets its sales and operational goals. The Assistant Store Manager works closely with the Store Manager to create a positive shopping experience for customers and maintain a well-organized and efficient store environment.Responsibilities include performing a broad range of duties as assigned, supporting an evolving team and supporting organizational needs:Customer Service:· Ensure customer service is a top priority.· Interact with customers to understand their needs, resolve complaints, and ensure a positive shopping experience Employee Management:· Supervise, train, and assist your team, including, but not limited to, Customer Service, Key-Holders, Receiving Clerks, and Receiving Managers.· Develop and maintain employee schedules, conduct performance reviews, and provide ongoing training and support · Hold employees accountable for adhering to company policies and maintaining an organized store environment and positive customer experience· Cover shifts as needed, including handling call-ins and managing time-off requests, and ensuring adequate staffing levels Sales and Merchandising:· Implement merchandising strategies to enhance product visibility and drive sales · Provide suggestions for product placement and promotional activities Inventory Management:· Oversee proper inventory levels and ensure accurate stockingReact with a sense of urgency to boot categories suffering from low stock levels· Communicate Store Manager regarding obsolete inventory· Maintain accurate inventory records and ensure proper storage of received goods Customer Service Counter:· Oversee customer service counter operations: This includes overseeing processes such as special orders, web orders, layaways, and A/R customer orders and sales verifications.· Ensure adherence to A/R customer safety protocols: This involves making sure that all safety requirements for A/R customers are met Receiving Operations:· Oversee the receipt and inspection of incoming shipments to ensure accuracy and quality · Ensure compliance with safety regulations and company policies · Oversee the return of unsatisfactory shipments and the process of receiving replacements Store Operations:· Oversee daily operations, including opening and closing procedures, cash handling, and maintaining a clean store environment · Cover shifts and positions as neededMaintain positive composure during adverse situationsCommunicate in a supportive and positive manner when faced with changes and/or challenges.Ensure store presentation standards are highly maintained throughout the day. (This includes, but not limited to, Salesfloor aisles kept neat and orderly, restrooms maintained, front entrance carpeted areas free of outside debris (dirt, leaves, etc.)Coordination:· Work closely with the Store Manager and other departments to ensure smooth operations and address issues · Communicate with co-workers regarding POS, website integration and order processing questions Reporting:· Assist in preparing and analyzing sales reports, tracking key performance indicators, and developing action plans Compliance:· Ensure the store complies with all legal, health, and safety guidelines Requirements and Skills:Experience: Previous experience in retail management, preferably in specialty footwear. Bilingual is beneficial.Education: A degree in Business Administration, Retail Management, or a related field is preferred Technical Skills: Proficiency in POS systems, inventory management software and Microsoft Applications.Organizational Skills: Strong organizational skills to manage multiple tasks and maintain accurate records Communication: Excellent communication skills for effective interaction with customers, employees, and vendorsLeadership: Strong leadership skills to motivate and manage a team effectively Problem-Solving: Ability to address issues and find solutions in a timely manner · Must be able to pass a background and drug test.Physical Requirements:o Must be able to lift up to 50 poundso Must be able to climb a ladder up to 14 feeto Must be able to use a moving dollyo Must be able to work long shifts on concrete floor; walking and standingBenefits package:· Medical, dental, and vision insurance· Paid time off· IRA retirement match· Holiday pay· Employee discount programWork Hours:· Average 40-50 hours per week, including weekends and holidays as needed Salary Range:Salary Range: $40,000 to $60,000o Hourly Wage Range$20.00-$28.85

Created: 2025-10-02