Counter Sales

General SummaryProvide customers with prompt, knowledgeable, and courteous service.SupervisorBranch ManagerEssential Job FunctionsGreet customers promptly and courteously by name (if known)Answer telephones promptly and courteously identifying yourself and the companyProvide professional and knowledgeable assistance to customersProvide accurate and timely execution of customer's orders, requests and other servicesEnhance customer orders by asking if other products are needed that were not specifically requestedUse computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.Load and unload company, customer and outside carrier vehicles using proper equipmentBreak down and put away stockRegular and punctual attendanceParticipate in the After Hours Emergency Call rotation to assist customers when the branch is closedOther Job FunctionsFollow-through/follow-up on promises and commitments made to customersMake deliveries as neededAssist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheetsPerform related jobs as requiredPhysical DemandsRequires moving, lifting, and carrying up to 75 poundsRequires prolonged standing, bending, stooping, stretching and ability to climb laddersRequires exposure to chemicals and solventsRequires manual dexterity and eye-hand coordination for data inputSkills and AbilitiesAbility to cross-reference and recommend substitute productsAbility to get along with customers and other employees, follow directions and work under pressureEquipmentMust be able to operate computer and other office machines such as fax, calculator, photocopier and so onFork liftEducation/KnowledgeBasic knowledge of heating, air conditioning and refrigerationLearn and understand United's product offering as well as rest of industryAttend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.Work ConditionsOvertime required during off-season and mandatory during season and inventorySaturdays as required by location and season.Heated store areaUnheated warehouse areaConcrete floors

Created: 2025-10-02