Plastic Surgery Patient Care Coordinator/Sales

Patient Care CoordinatorLandford Plastic Surgery / Wilmina Landford, MDBethesda, MarylandSpanish Speaking PreferredJob Summary:We are seeking an exceptional Patient Care Coordinator to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a luxury experience and delivering outstanding customer service, while managing patient leads, coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care.A strong sales mindset is essential"”this role involves making up to 50 outbound calls per day to follow up with leads and patients.Key Responsibilities:Patient Experience ExcellenceServe as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic SurgeryStrive to exceed revenue targets while ensuring patient satisfaction through exceptional serviceDrive brand awareness and convert new leads to surgical proceduresCoordinationManage new patient leads by initiating contact promptly and following up consistently to schedule consultations for aesthetic and surgical proceduresLeverage sales experience to guide patients through the decision-making processEducate potential patients on available procedures and aesthetic treatmentsReview expectations and successfully screen qualified patientsPatient CareWork closely with Dr. Wilmina Landford to schedule and prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each stepProvide cost estimates, schedule procedures, prepare and communicate surgical fees, and collect deposits and payments.Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experienceDevelop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressedProvide superior customer service throughout every touchpointAdministrative DutiesManage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responsesQualificationsMinimum of 2 years experience in a sales or customer-facing role preferably within the beauty, skincare, medical aesthetics, or fashion industriesProven ability to make up to 50+ outbound phone calls daily to surgical leads, persuasively booking consultations and effectively following up post-consultation to secure surgery bookings.Strong interpersonal and communication skills with a talent for building rapport for an elite patient experiencePassion for providing white-glove customer service and creating memorable patient experiencesHigh attention to detail and ability to multi-task in a fast-paced environmentSelf-motivated with a drive for results consistent with a proven track record of exceeding sales goalsStrong negotiating skills to persuade and influence othersParticipates and works well in a team-based environmentA professional, polished appearance and demeanor with a proactive approach to problem-solvingProficiency in social media and enthusiasm for the aesthetic industryProfessionalism, dependability, and a commitment to embracing company cultureAbility to handle confidential information with discretion and professionalismFluency in English and Spanish (verbal and written) preferred but not requiredWhat We Offer:A dynamic and supportive environment within a highly respected practiceCompetitive base salary with monthly performance-based incentives to increase overall compensation.Paid time offPaid holidaysComprehensive benefits packageProfessional growth and development opportunitiesIf you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.

Created: 2025-10-02