eCommerce Account Manager

Account Manager "” Amazon, TikTok Shop, Walmart (CPG)Location: Corona CA or Dallas TX Type: Full-time • Comp: $80,000-$95,000 base (DOE)Reports to: Chief Growth Officer. Works with: Dedicated brand team (you'll be embedded with the brand)The roleWe're looking for a motivated, detail-obsessed Account Manager to fuel growth and flawless execution across Amazon, TikTok Shop, and Walmart for a leading consumer packaged goods (CPG) brand. You'll run day-to-day marketplace operations, partner on sales strategy, and own results"”working directly with the brand as your primary account.What you'll doBuild Strategy: Own the marketplace strategy end-to-end"”shape variation logic, pack/size architecture, and price & sloping; define hero SKUs vs. long-tail; and align pricing/promo guardrails to improve search rank, conversion, sales and margin, and forecasting accuracy.Drive performance: Deliver profitable growth at both brand and business unit levels by driving improvements across key marketplace metrics: product availability, Lost Buy Box (LBB) rate, margin performance, sell-out velocity, product mix optimization, forecast accuracy, ranking, CVR, CTR, and ROAS. Execute data-driven strategies to accelerate growth while maintaining operational excellence and alignment with quarterly and annual targets.Own the storefronts: Manage listings, variations, A+ content/Brand Story, Storefronts, and SEO (keywords, browse node alignment, attribute hygiene).Run paid media (light to moderate): Brief and QA Amazon Ads/Walmart Connect/TikTok Shop campaigns with performance partners; pull weekly insights.Forecasting & Availability: Forecast demand, plan FBA/FBM & WFS shipments, track availability, reconcile shortages/chargebacks/deductions.New Product Launches: Plan new-item set-ups (content, compliance, logistics), review packaging readiness, and execute launch playbooks.Solve problems fast: Triage case logs (Brand Registry, compliance, listing suppressions, LBB), escalate smartly, and close the loop.Reporting : Create executive-ready reporting"”weekly dashboards and QBRs"”paired with sharp PowerPoint presentations that synthesize results, insights/learnings, and explicit "asks" (actions, owners, timelines) to drive decision-making and accountability.Cross Functional Partnership: Work with Ops, Creative, Finance, and the brand's leadership to hit revenue, margin, and service-level goals.What you'll bring3-5+ years managing Amazon and at least one of TikTok Shop or Walmart Marketplace for a CPG brand or agency.Hands-on with Seller Central/Vendor CentralWalmart Seller Center, and TikTok Shop; comfort with Brand Registry, tickets, and flat files.Strong grasp of marketplace KPIs (ACOS/TACoS, ROAS, Buy Box %, OOS rate, CVR) and levers that move them.Working knowledge of inventory planning (FBA/WFS), promo calendars, and catalog hygiene (attributes, duplicates, parent/child).Analytical chops in Excel/Sheets (lookups, pivots) and familiarity with tools like Helium 10/Jungle Scout/Perpetua/Quartile (or similar).Clear, concise communication; proactive ownership; ability to thrive in a fast-moving, detail-heavy environment.PowerPoint expertise with ability to present strategy, results, and clear insights.Nice to haveExperience in Walmart Connect and Amazon DSP coordination.TikTok Shop creator/affiliate activation exposure.EDI/3PL workflows, chargeback prevention, and deductions reconciliation.Basic Looker/Power BI or similar BI exposure.What success looks like (first 12 months)Revenue & efficiency up: Hitting quarterly growth targets while improving Availability, Forecasting accuracy, and sellout.Operational excellence: 98% listing health and in-stock on top SKUs; reduced chargebacks/deductions.Launch wins: On-time, well-reviewed product launches with strong week-1/30 velocity.Strategy: Clear strategy at a brand level and KPI trackingClear comms: Stakeholders rely on your weekly scorecards and QBRs to make decisions.In your first 90 daysAudit catalog, tracking variation, ads, improve forecasting; deliver a 90-day plan with quick wins.Fix critical listing issues; stabilize top-line KPIs and in-stock.Stand up weekly reporting and a promo/launch calendar aligned to brand goals.Benefits & perksCompetitive base $80,000-$95,000, DOE.Health, dental, vision; PTO and paid holidays.Friendly culture; laptop + tools provided.Growth path in a high-impact, brand-embedded role.

Created: 2025-10-02