Account Success Associate

Location:Flexible (Remote U.S.), ideally based in Toronto, Denver, or AustinType:Full-time | Customer Experience TeamCompensation:$110,000 OTE (Base + Quarterly Bonuses)About VendorooVendoroo is building the humanoid AI workforce for the built world. Our AI coworkers, or "Roos", handle specialized operational roles like maintenance coordination, vendor communication, and resident support. They scale instantly, never churn, and execute with precision. Our customers don't just use Vendoroo, they hire it.We're helping property operators replace chaos with intelligent coordination. As smart as our Roos are today, they'll always have more to learn and new opportunities to surprise and delight our customers. To maintain long-term trust and deliver ongoing value, we still need a human who can lead change, build on early successes, and act as a strategic partner to clients as their businesses grow and evolve with us.That's where you come in.The RoleAs an Account Success Associate, you'll be the primary steward of the client relationship after onboarding and early adoption are complete. Your job: ensure every client continues to see value, deepens their knowledge and use of our Roos, and views Vendoroo as their trusted growth partner as their business evolves.This role is a mix of project manager, product trainer, change management guide, and customer advocate. You'll be handed the reins from our onboarding team then your goal is to maintain and expand the trust and value created during the client's onboarding journey.You'll work across departments-Sales, Product, and Operations-to make sure every client utilizes best practices, maintains adoption, and understands the ROI we are delivering.What You'll Own and DriveContinuity of Value Post-Go-LiveTake over client relationships at the 90-day mark and continue to drive adoption, usage maturity, and ROI visibility well into their journey. Build upon the foundation laid during onboarding to maximize retention and long-term satisfaction.Client Health & Impact MeasurementMonitor leading indicators of client health, utilization trends, and friction points. Track and report on key metrics like NRR, feature adoption, and realized savings. Share insights regularly with clients to reinforce outcomes and identify risks early.Feedback & Product AdvocacyServe as the client's internal advocate. Document emerging use cases, unmet needs, and enhancement requests. Collaborate with Product and Ops to prioritize improvements that support your accounts and similar segments.Product Expansion & EducationIntroduce clients to new capabilities, bundles, and workflows. Partner with Sales when it's time to expand. Provide light-touch enablement for new features and identify training opportunities when needed.Strategic Account PartneringBecome a trusted advisor. Understand your clients' goals, workflows, and team structure. Act as an extension of their operations team-embedding Roo more deeply into their business and driving strategic alignment.You Might Be a Fit If:You've worked in a customer-facing SaaS onboarding, CX, or implementation role"”ideally in a startup or high-growth environment and property management spaceYou've worked with property operators, real estate platforms, or operationally intense industriesYou're naturally proactive, clear in your communication, and organized under pressureYou enjoy making customers feel smart, supported, and excited about the futureYou love to dive in and understand a product better than anyone and can turn data into actionYou understand how to actively listen and connect the dots between a real, or perceived, painpoint and product functionality. You are obsessed over the client experience and love new technologyYou get excited when a customer is facing a challenge and have a bias towards action to help them solve it. Whether it's through product functionality or coaching them through an internal change you feel that these moments are shared wins.Why This Role MattersYou're the ongoing connector between the customer, operations, and product. A defined point of entry of the feedback loop and a critical part of how Vendoroo maintains its competitive advantage.You'll define the meaning of what "continuity of value" and "continuity of trust" really means in property operationsYou'll help create a repeatable, scalable account support experience for the entire companyYou'll directly influence NPS, adoption, and retention"”one account at a timeYou'll shape how property operators transition into the age of AI teammatesIf you've read this far and are convinced in your desire to be a Roo, we want to hear from you!

Created: 2025-10-02