Information Technology Specialist

Location: Fremont, CA 3-6 month contract to hire Main purpose of the job:As an IT Technician - IT Operations, you will provide technical support and assistance to address issues and ensure smooth IT operations within your assigned areas. This role involves handling incident and service requests, as well as performing tasks related to the provisioning, installation, configuration, and maintenance of desktop hardware, software, and related infrastructure communications.In addition, you will work closely with various departments, building collaborative relationships while enhancing your technical expertise and personal development. As a member of the IT team, you'll uphold the company's core values"”integrity, accountability, and excellence"”while playing a key role in driving technological advancements and achieving organizational success.Key Responsibilities:Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions.Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience.Support the installation, configuration, maintain, and repair workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers.Track individual and site IT performance metrics to support areas for improvement and implement solutions to optimize efficiency in service support and delivery processes.Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions.Follow standard help desk procedures, logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.Support the endpoint security by applying relevant patches and updates effectively.Provide training sessions to enhance end-user proficiency in IT systems and applications.Maintain knowledge of Viant corporate IT policies and Viant privacy policies.Report any security incident or suspected security incident to the Viant Security Incident Response Team.All other duties as assigned.Skills/Competencies:Provide support to our 3 Fremont sites in business hours for business operations.Proactively identify potential problems associated with a proposed process or system change.Highly self-motivated, enthusiastic who has the ability to understand and take the "big picture" into account.Proven capability in managing multiple tasks simultaneously and prioritizing time efficiently.Basic understanding of fundamental critical thinking concepts, with a proven ability to apply these principles to effective problem solving.Good interpersonal skills and excellent customer care abilities.Skilled in handling difficult user interactions with professionalism and efficiency.Hands-on experience installing IT hardware and software.Skilled with Windows operating systems, Entra/Active Directory, Intune, O365 applications such as OneDrive, SharePoint, Teams etc.Understanding of VoIP systems, particularly 3CX is a plus.Understanding of networking concepts/protocols, VMWare, cybersecurity fundamentals and system/user administration.Strong analytical, problem-solving, and troubleshooting skills.Knowledge with Manage Engine Service Desk and EndPoint Central - Preferred.TravelUp to 25% of the time or as needed.Compensation:$25/hr to $33/hr.Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Created: 2025-10-02