Assistant Executive Director- Irvine

HOME CARE PLACEMENT is a licensed Home Care Organization with 3 branch locations in Southern California. We're currently hiring for an Assistant Executive Director role at our Irvine branch office. We are excited to build an outstanding team as we expand our company across California and beyond.At HOME CARE PLACEMENT, our Mission is to provide a world class customer service experience to our clients. We are founded on our why- to create a positive, life-changing experience that prioritizes our clients, caregivers and communities, above everything else. Our suite of services enhance the quality of life across each patient's continuum of care.Job Description Summary: The Assistant Executive Director (AED) supports the leadership of the Irvine branch office, overseeing administrative, operational, and caregiving activities to ensure the delivery of high-quality in-home services. This FMLA-exempt role combines Care Coordinator responsibilities with selected Executive Director duties, serving as a training path toward eventual promotion to Executive Director.Initially, the AED focuses on supervising Home Care Aides and managing daily staffing, scheduling, and client needs. Over time, under the Executive Director's guidance, the AED assumes broader supervisory responsibilities, including oversight of Care Coordinators and Talent Support Specialists, preparing for full branch leadership.The AED ensures compliance with organizational policies and home care regulations while supporting branch growth through referral management, client consultations, and collaboration with the sales team. This role also plays a key part in staff training and development, coordinating onboarding and ongoing support for employees. By partnering with accounting to ensure timely invoice collection and resolution of billing issues, the AED helps maintain financial stability. Above all, the AED fosters a culture of professionalism, continuous improvement, and client-centered care across the agency.Minimum Eligibility Requirements: Bachelor's degreeMinimum of 1 year of experience in a leadership role within the home care or healthcare industry.Proven track record of managing a successful branch or similar operation, with experience in budgeting, staffing, and client care.Experience with bookkeeping, general business, marketing, social work and/or experience in all fields required.Must possess effective verbal/written communication skills, solid mathematical skills, strong organizational skills, and be detail oriented.Pass Live Scan Fingerprint Clearance.Critical thinking skills and the ability to multi-taskMust possess effective verbal/written communication skills, mathematical skills, strong organizational skills, and be detail oriented.Compensation: Salary + Commission: $85,000/ to $90,000/ yearThis is a salaried, exempt position.The role is full-time, Monday - Friday in our office in Irvine, CA.The Assistant Executive Director will participate in an on-call rotation for After Hours support, once every 5 weeks.Responsibilities: Provide leadership and oversight to all branch staff, including Care Coordinators, Talent Support Specialist, and Home Care Aides.Develop and implement strategic plans to meet the branch's operational goals and financial targets.Ensure the branch operates in compliance with all applicable laws, regulations, and organizational policies.Foster a positive, inclusive, and collaborative work environment that aligns with the company's mission and values.Serve as a role model and mentor to staff, promoting professional development and continuous improvement.Oversee daily branch operations, including staffing, scheduling, client services, and quality assurance.Ensure all client cases are staffed with qualified home care aides who match the specific needs and preferences of the clients.Maintain accurate and up-to-date client schedules, personnel records, and documentation in the organization's management system.Act as the second in command decision-maker for any escalated issues related to client care, staff performance, or operational challenges.Oversee the recruitment, training, onboarding, and supervision of the Talent Support Specialist and Care Coordinators, ensuring they are well-prepared and supported in their roles.Maintaining an accurate and current schedule of services for all clients in the organization's Management System;Ensure that personnel information is up-to-date in personnel record. This includes contact information such as phone number(s), address, and email; availability; certifications; onsite evaluations; safety meetings; and performance reviews and is responsible for contacting home care aides to request current information and/or copies of current certifications;Acting as the liaison for the home care aides. Developing a good rapport with the home care aides and caring for their well-being. Listening to any concerns they may have and taking action if necessary. Calling home care aides to make sure things are going well on cases and that they feel supported by the agency.Communicating with clients and families about concerns with home care aides or changes in scheduling and/or staffing;Ensuring that organization policies and procedures are being adhered to by all home care aides and implementing the appropriate corrective action when necessary;Documenting events in the organization's management system, and ensuring that all staffing related events are resolved in a timely manner; when needed, assisting with the resolution of other non-staffing events;Working in conjunction with the Executive Director and support staff to make sure operations in the agency run smoothly. This includes, but is not limited to, answering phone calls, taking client service inquiries, greeting office visitors, ensuring proper equipment and supplies are functional and in stock, running errands and miscellaneous filing;Maintaining Organization's status as an Equal Opportunity Employer;Work on-call if scheduled;Report suspected, observed, knowledge of, reported to, incidents that reasonably appear to be abuse or neglect involving and elder or dependent adult.Lead home care aide introductions, assessments, dropping off care plans and/or timesheets, and processing client paperwork. Basic cross-training in other roles of the business, so can assist as needed.Supervise the development of organization policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.Support regular management and staff meetings to ensure efficient operations and communication to and from all levels of the Organization.Ensure qualified employees are hired, in accordance with job descriptions.Complete, maintain, and submit reports and records to Governing Body on a regular and as-needed basis.Lead client consultations, referrals, and assessments to ensure the highest level of care and satisfaction.Build and maintain strong relationships with clients and their families, addressing any concerns or feedback promptly.Oversee the development and implementation of care plans, ensuring they meet the individual needs of clients.Ensure that all client and family communications are handled professionally and with empathy.Lead regular quality assurance reviews and audits to ensure that all aspects of the branch's operations meet or exceed expectations.Implement corrective actions when necessary to address any deficiencies or areas for improvement.Develop and manage the branch's direct labor percentage, ensuring financial goals are met.Provide regular financial reports to the Governing Body, including forecasts, variance analyses, and recommendations for improvement.Ensure that all staff receive appropriate training, support, and resources to perform their duties effectively.Address staff concerns and issues, fostering a supportive and positive work environment.Oversee the recruitment, training, and onboarding of new employees, including the Talent Support Specialist and Care Coordinators, ensuring they meet the organization's standards.Perform other duties as requested by Governing Body.Company BenefitsExciting Opportunity to work for a startup company in long-term careFlexible PTO Plan401(k) ProgramHealth BenefitsWork alongside the Co-Founders on our quest for growth!Home Care Placement is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2025-10-02