Retail Store Manager

Job Title: Retail Store Manager - Flagship LocationLocation: Winter Park, FLAbout KlassyKlassy is a fashion brand redefining comfort for the girls. Our clothing is designed to give comfort and style and we have a beloved community of women nationwide. After 6 years as an ecommerce-only brand, we're opening our first-ever flagship store in a high traffic main-street district (Park Ave, Winter Park FL)"”and we're looking for a leader to bring the Klassy in-store experience and brand to life.Position OverviewThe Retail Store Manager will be the driving force behind our flagship store's success. This role is perfect for a leader who thrives in a high-energy, customer-focused environment and is passionate about style, service, and creating memorable brand moments. You will be responsible for all aspects of store operations"”from achieving sales goals to building and inspiring & managing a high-performing team.The retail experience is experiential, with a matcha bar and vintage photobooth in the space. We are expecting 300 customers in the store a day. In addition to managing this dynamic environment, the Retail Store Manager will be expected to manage a store events calendar that engages the local customer base.Key ResponsibilitiesLead and motivate the store team to meet and exceed sales and service goals.Deliver a premium in-store experience aligned with Klassy's brand values and aesthetic.Recruit, train, and coach team members for success.Oversee daily operations including opening/closing, inventory control, merchandising, and scheduling.Maintain visual standards that reflect the Klassy brand, including seasonal updates and product storytelling.Analyze sales reports and implement strategies to maximize revenue. Provide insights on sales reportingEnsure operational compliance with company policies, procedures, and standards.Resolve customer concerns with professionalism and brand integrity.Create and manage a retail events calendarEnsure usable content can be captured at retail in an aesthetic and social-first mannerCollaborate with corporate teams on new product launches, events, and promotions.Qualifications3+ years of retail management experience (fashion/apparel strongly preferred).Proven track record of meeting sales goals and driving team performance.Understanding as to how local customer base and events drive sales and engagementAbility to manage retail staff and build a pragmatic, drama-free environmentExceptional leadership, communication, and interpersonal skills.Strong visual merchandising skills and attention to detail.Comfortable with POS systems, inventory management, and basic reporting.Availability to work a flexible schedule, including evenings, weekends, and holidays.What We OfferCompetitive salary + performance-based bonus.Employee discount on Klassy products.Opportunity to lead in our premier flagship location and shape the in-store customer experience.Growth potential within a rapidly expanding brand.

Created: 2025-10-02