Patient Access Supervisor

Patient Access SupervisorEmployment Type: Direct HireSalary Range: $42K - $64KMonthly Bonus: Up to $250 based on performance metricsWork Hours: Must be flexible to work 1st, 2nd, or 3rd shift as requiredOn-Call: Rotational weekend on-call duties (every 5th weekend)Location: Rock Hill, SC 29732 (100% onsite)Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.Key ResponsibilitiesTeam Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff.Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues.Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency.Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations.Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments.Supervisory ResponsibilitiesOversee a team of 25 direct reports in the ER registration department.Work alongside leadership to maintain a collaborative, "all hands on deck" culture.QualificationsEducation:High School Diploma or equivalent (Required)Associate or Bachelor's degree in Business, Accounting, Medical Administration, or related field (Preferred)Experience:4+ years of experience in a medical facility, health insurance, or related field (Required)5+ years in Patient Access (Preferred)2+ years in a supervisory or lead role (Preferred)Experience working in a hospital environment and managing a 24/7 team (Required)Skills & Competencies:Strong leadership and organizational skillsAbility to multitask in a fast-paced healthcare settingKnowledge of Revenue Cycle Management and regulatory complianceProficiency in healthcare information systems and patient registration softwareExcellent communication and problem-solving skillsApply Today!This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you're flexible, adaptable, and experienced in patient access supervision, we want to hear from you!

Created: 2025-10-02