Store Manager - Staten Island Mall

Adore Me, a subsidiary of Victoria's Secret & Co. (NYSE: VSCO) since being acquired in December 2022, is seeking a Store Manager for their Staten Island Mall location.The Store Manager is a values-driven leader responsible for delivering top-line sales results and leading a high-performance store team. This role owns all aspects of store operations: from client experience and team development to payroll and visual execution while ensuring the Adore Me brand comes to life in every interaction. As Store Manager, you will set the tone on the sales floor, develop future leaders, and drive performance through clear goals, coaching, and accountability. You'll partner closely with your Area Manager to identify opportunities and take action that fuels growth.Qualifications for the Position5+ years of experience in a store leadership role (Store Manager or equivalent)Proven ability to coach, motivate, and develop others in a retail environmentTrack record of exceeding sales goals and using data to drive decisionsPassion for delivering exceptional customer experiencesA team-first mindset and strong communication skillsAvailability to work a flexible schedule including weekends, and holidaysTech-savvy: comfortable using mobile devices, POS systems, scheduling toolsA sense of urgency, ownership, and accountabilityThis role requires the ability to lift and carry up to 40 lbs., as well as frequent bending, standing, walking, and movement throughout the sales floorResponsibilitiesSales Leadership & Business PerformanceLead the sales floor through daily goal setting, zoning, and real-time coachingConsistently drive performance across key metrics: sales, conversion rate, AOV, and UPTAnalyze business reports and take action to improve underperforming areasUse daily, weekly, and monthly KPIs to build strategies that grow revenue and customer loyaltyPlan and execute product launches, floor sets, and seasonal strategies to meet business needsTeam Management & Talent DevelopmentHire, train, and develop a high-performing team that reflects Adore Me's values and brand standardsConduct regular one-on-ones, performance reviews, and coaching conversationsManage team scheduling and payroll to align with traffic patterns and budget targetsFoster a team culture of accountability, inclusion, collaboration, and motivationIdentify internal talent and prepare leaders for future rolesCustomer ExperienceAct as the Head Coach on the floor, modeling exceptional customer service at all timesCreate a welcoming, inclusive atmosphere where every customer feels seen and valuedEnsure product knowledge, clienteling, and upselling are prioritized in all interactionsMaintain high standards for bra fittings, try-on room service, and problem resolutionGather and act on customer feedback to continuously improve the in-store experienceOperations & Visual ExecutionOwn the execution of brand presentation standards including merchandising, signage, and cleanlinessManage inventory flow including deliveries, backstock, transfers, and damagesOversee daily opening/closing procedures, cash handling, and compliance checksMaintain accurate reporting and adherence to company policies, HR processes, and safety regulationsPartner with HQ and cross-functional teams to execute national campaigns and retail directivesCompensation & BenefitsHourly rate is $20-$25. Pay is based on a number of factors including job-related knowledge, skills, and experience.Monthly bonus program based on store performanceCareer growth opportunities within Adore Me and the broader VS&Co. networkStructured onboarding and leadership training programsA diverse, inclusive, and supportive team cultureEligibility for benefits including medical, dental, vision, 401(k), and more (eligibility dependent on full-time status and tenure)Adore Me is proud to provide equal opportunity to all employees and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Created: 2025-10-02