Delivery Manager

SUMMARYWe are recruiting for a Senior Delivery Manager to join our client company's team in a Full-Time, Direct role in Charlotte, NC to provide effective leadership, training, motivation, and supervision to all delivery personnel.ESSENTIAL DUTIES AND RESPONSIBILITIES:Personnel Management:Interview and select the best internal and external candidates for open positions.Provide direct on the job training for Area Delivery Mangers and indirectly all delivery personnel.Conduct performance reviews to communicate performance issues, achievements, and opportunities for employees.Handle any discipline or performance issues according to company policy, maintaining proper documentation.Work with all personnel regarding the implementation of changes in procedures and systems.Conduct regular division meetings to communicate upcoming programs, safety topics, events, issues / opportunities.Collaborate with HR to ensure proper staffing and ongoing recruiting to meet business needs and maintain a fully staffed department.Conduct/participate in cross-training with sales and operations.Ensuring Account Service:Assigns job tasks to driver according to delivery route schedules.Work with customers to ensure the timely delivery of product.Fill-in and cover routes as required, including assisting drivers to deliver and unload product when necessary.Responsible for ensuring delivery service standards related to product rotation (Product Freshness Rotation Policy), display placement, competition placement, and other customer service needs.Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.Working with sales and operations, consistently review routing efficiency and make changes when necessary. Strive to be the preferred distributor in the market while complying with service policy standards.Conduct regular market ride/work-with activities to assess market conditions and training needs.Other Duties: Member of the Risk Management Team and Safety Committee.Maintain safety records for delivery to measure compliance with safety systems.Understand warehouse activities regarding driver check-in or check-out, specials, code-dating and truck loading.Proficient with routing software (RoadNet) and RAS software (VIP). Consistently review routing efficiency and make changes as necessary.Understand the general budgeting process and how it affects the performance measurement of the delivery unit.Available to work evenings and weekends to promote special event promotions.Obey all Federal, State and local laws.Ensure compliance with all FMCSR.Ensure issues with fleet and equipment are reported for maintenance.Assist in preparation of monthly Fleet Assessment.Meet and achieve goals outline in delivery KPI.REQUIREMENTS5+ years of experience as a manager - experience overseeing supervisors and drivers is highly preferredExperience in a distribution company highly preferredExperience providing on the job training for Area Delivery Mangers and indirectly to all delivery personnelProficient with routing software (RoadNet) and RAS software (VIP). Consistently review routing efficiency and make changes as necessary.Understanding of how to ensure compliance with all FMCSR.Experience mainting safety records for delivery to measure compliance with safety systems.Understanding of warehouse activities regarding driver check-in or check-out, specials, code-dating and truck loading.Ability to ensure delivery service standards related to product rotation (Product Freshness Rotation Policy), display placement, competition placement, and other customer service needs.Excellent ability to address customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.Experience working with sales and operations, consistently reviewing routing efficiency and making changes when necessary.Experience supervising a department of 5-10 employees with indirect supervision of of 35-50 employeesAnalytical - Synthesizes complex or diverse information; uses intuition and experience to complement data.Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.Interpersonal - Listens to others without interrupting; remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.Teamwork - Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.Change Management - Communicates changes effectively; monitors transition and evaluates results.Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; continually works to improve supervisory skills.Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.Cost Consciousness - Works within approved budget; contributes to profits and revenue.Organizational Support - Follows policies and procedures; supports organization's goals and values; benefits organization through outside activities.Judgement - Displays willingness to make decisions; supports and explains reasoning for decisions.Motivation - Sets and achieves challenging goals; measures self against standard of excellence.Professionalism - Treats others with respect and consideration regardless of their status or position.Safety and Security - Observes safety and security procedures.

Created: 2025-10-02