Director of Client Success - Healthcare RCM

Location: On-site | Scottsdale, AZExperience: Current RCM Manager ready to step into a Director roleAbout XpertDoxXpertDox is a fast-growing healthcare AI company revolutionizing how hospitals and clinics handle medical coding. Our flagship product, XpertCoding, uses cutting-edge AI to extract CPT and ICD codes directly from physician notes"”saving time, improving accuracy, and boosting revenue.We're a small but mighty team of smart, mission-driven individuals. Founded by two physicians, we know healthcare inside and out, and we're using technology to make it better for everyone.We're looking for a high-energy, detail-oriented Director of Client Success - Healthcare RCM to be the face of XpertDox for our customers. You'll be their trusted guide"”onboarding them, answering their questions, solving problems, and helping them get the most from our platform.This role is designed for a current RCM Manager who wants to grow into a Director-level position, leveraging their expertise in revenue cycle operations while also driving client success and satisfaction.What You'll DoBuild strong relationships with our hospital and clinic clientsOnboard new customers and ensure a smooth experienceSolve day-to-day questions and issues with confidenceTrack usage, engagement, and outcomesCollaborate with our tech and product teams to advocate for client needsHelp clients unlock more value and expand their use of our platformWhat We're Looking ForExperience as an RCM Manager (or equivalent) in a hospital, clinic, or health tech setting1-5 years in customer success, account management, or salesStrong understanding of revenue cycle processes (billing, coding, collections)Excellent communication, follow-through, and problem-solving skillsSelf-starter with a positive attitude and team-first mindsetComfortable juggling multiple priorities in a fast-moving environmentWhat We OfferCompetitive salary ($90k - $110k)High-impact role with real ownershipMentorship from physician-founders and a smart, driven teamStartup energy with room to grow your skills and careerA chance to make a difference in healthcare"”every single day

Created: 2025-10-02