Commitment Analyst

About the CompanyHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975, HHS now supports nearly 1,000 customers across various sectors including healthcare and hospitality.About the RoleAs a Commitment Analyst, you will collaborate cross-functionally with internal teams, members, and suppliers. You'll play a key role in resolving contract tiering disputes, creating and managing Letters of Commitment (LOCs), and helping streamline operational processes.ResponsibilitiesInterpret contract terms and business requirements to ensure contract tiers are operationally sound.Create, publish, and maintain LOCs for national and member-specific agreements across all business segments.Manage the commitment system, including troubleshooting and user support.Analyze impacts of member group changes and advise stakeholders.Train users (internal teams, members, and suppliers) on commitment processes and systems.Lead supplier onboarding to the commitment system and manage launch activities.Serve as a key contact for resolving member/supplier disputes and escalations related to LOCs.Collaborate with Communications and Technology teams for system releases, improvements, and training documentation.Support non-acute market exceptions and maintain knowledge of the full HealthTrust contract portfolio.Participate in user acceptance testing and enhancement planning with internal tech teams.QualificationsBachelor's Degree required; related field preferred.3-5 years of relevant professional experience in a similar role.Strong analytical and problem-solving skills with excellent attention to detail.Proficient in Microsoft Office Suite (especially Excel, Word, Outlook).Excellent written and verbal communication skills.Proven ability to manage multiple deadlines and priorities.Comfortable working independently and within a collaborative team environment.Strong customer service orientation and conflict resolution abilities.Preferred SkillsExperience in healthcare, GPO contracting, or supplier relations.Familiarity with contract tiering, commitment systems, or healthcare analytics platforms.Important to KnowApplicants must pass a background check, and provide proof of employment eligibility in the U.S.Veterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Created: 2025-10-03