Operations Manager

Job Description:Reap Management is currently seeking a dynamic and experienced Operations Support Manager to join our team. In this role, you will lead and shape the success of multiple properties within your assigned area, ensuring they align with our mission and core values.Company Description:Reap Management is a dynamic and growing company that owns and manages multifamily properties with a focus on high-quality garden-style value-add apartment homes. We are committed to delivering exceptional service and measurable results, consistently exceeding investor expectations. Our culture fosters growth and success, offering our team members opportunities to work, grow, and advance within the company. We prioritize promoting from within, and our rapid expansion creates frequent opportunities for career progression. Our current portfolio consists of 1,783 units across eight assets with additional assets being added prior to the end of this year. Impact:As a Operations Support Manager at Reap Management, your influence will extend beyond day-to-day operations, shaping the success and reputation of the portfolio. This position reports directly to the Regional Director.Key Responsibilities:Operational Management:This role is based onsite and responsible for conducting business at the property level.On an as-needed basis, you will be expected to provide coverage and fill in for vacancies across the portfolio.Guide and mentor onsite staff, providing guidance and support to achieve operational excellence.Lead by example and maintain a positive work environment.Strives to foster a culture of both accountability and strong team member retention.Suggests and implements best practices in all areas of the business. Provides support to property teams for AppFolio and other applications used by the firm. Conducts regular quality control reviews to maintain high standards in leasing, resident services, and property operations.Financial Oversight:Works with Community Managers to complete mid-month and end of month close outs. Conducts audits on an as needed basis. Implement cost-saving measures while maintaining property quality and resident satisfaction.Resident Relations:Assist onsite teams with renewal calls. Monitors renewal process across the portfolio with increased support at properties without an Assistant Manager. On an as needed basis address resident concerns and resolve issues in a timely and professional manner.Ensure high levels of resident satisfaction and retention through effective communication and problem-solving.Coordinates and monitors leasing activities across assigned properties to drive performance, maximize occupancy, and deliver excellent customer experiences.Marketing and Leasing:Work with on property and marketing team to improve strategies to attract and retain residents.Assists in market surveys, property events, and other in person marketing efforts. Collaborate with leasing teams to maximize occupancy and revenue.Facilitate ongoing training for leasing teams, including monthly sales and marketing seminars, to enhance skills and performance.Compliance and Risk Management:Ensure properties comply with local, state, and federal regulations, including Fair Housing laws.Manage property insurance and handle risk management issues.Implement and oversee safety and emergency procedures.Provides oversight of collections and eviction activities, guiding on-site teams to achieve financial objectives while maintaining strict adherence to legal standards and company policies.Capable of representing the community in court for eviction filings, ensuring all legal proceedings are handled with professionalism and accuracy.Crates resident forms which are used physically and digitally. Works to create a paperless environment. Reporting and Administration:Prepare and present regular reports on property performance, including financials, occupancy, and maintenance issues.Maintain accurate and up-to-date records for each property.Utilize property management software for reporting and operational tasks.Actively participates in regular meetings and training sessions to stay informed and continuously improve skillsSpecial Projects:Tour visitors, such as investors, partners, lenders or brokers.Participate in special assignments from time to time as directed by senior level team members.Qualifications:Progressive advancement within the multifamily industry.At least 2+ years' experience in multifamily property management as a Community Manager.Proven ability to train, mentor, and develop team members is highly valued.Long term focus and desire to work in a fast-paced, growing organization.Consistent attention to detail, strong organizational skillsExcellent written and verbal communication skillsAbility to listen, understand goals, and think creativelyExperience with property management software, such as AppFolio, is a plus.Valid driver's license and auto liability insurance requiredReliable transportationProfessional-level proficiency in Spanish is a plus but not required.Physical Demands:Ability to climb up to four flights of stairs to access apartments.Ability to walk several acres to tour community.Some lifting; up to 25lbs.Ability to sit or stand for long periods at a time.Benefits and Compensation:Competitive pay with bonus potentialMedical, Vision, and Dental insurancePaid Vacation & HolidaysPay: $75,000 - $85,000This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Reap Management's Core Values:Act with Integrity: At Reap Management, acting with integrity means conducting business with honesty and transparency. It involves ethical decision-making that respects the interests of all stakeholders, including clients, investors, employees, and the communities impacted by our operations. It means prioritizing what is fair, just, and beneficial for all parties involved, even when faced with difficult choices. It embodies a commitment to social responsibility, community engagement, and making a positive impact through our business practices. This value is foundational to building trust and sustaining long-term relationships. Doing the right thing reflects a commitment to moral and ethical conduct in all business dealings.Excellence Everyday: Commitment to excellence is at the heart of Reap Management's operations, striving for superior performance and quality in every aspect of the business. This entails continuous improvement, attention to detail, and a drive to exceed expectations in property management.Teamwork: Teamwork is crucial for Reap Management, emphasizing collaboration, open communication, and mutual respect among team members. It involves leveraging diverse skills and perspectives to achieve common goals, foster innovation, and enhance the company's ability to navigate complex challenges in the multifamily market.Flexibility: At Reap Management, flexibility is the heartbeat of our approach to the ever-evolving multifamily landscape. This pivotal value reflects our commitment to versatile strategies and operations that anticipate and adapt to change with ease. Our dedication to flexibility is not just about adjusting to change"”it's about being prepared to bend and evolve in ways that ensure the sustained success and growth of our communities.Service: This core value reflects Reap Management's commitment to excellence in service, both internally among team members and externally with tenants and partners. It highlights the company's dedication to delivering high-quality outcomes through attentive and responsive interactions. The focus on service underpins the belief that the strength and success of the business are driven by superior service standards that ensure all stakeholders feel understood, valued, and satisfied. Through this value, Reap Management aims to cultivate a culture where the spirit of service motivates every action and decision, fostering an environment where everyone is committed to contributing positively and effectively.If this sounds like a fit for you, we'd love to hear from you!

Created: 2025-10-03