Client Services Specialist

ABOUT USBiodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world's leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics. Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics. For more information, please visit .OVERVIEWClient Services Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management. Specialists will interface with physicians, nurse navigators and other site personnel to expedite the release of test results. Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management. Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.JOB LOCATION & SCHEDULE: Louisville, CO - Hybrid | 3 days On-SiteMonday through Friday 6 AM to 2:30 PMRESPONSIBILITIESUnderstand and put into practice established policies and proceduresDrive test resolution through information gathering and collection of missing informationFoster positive collaboration between SC's and Client ServicesAct as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocolAssist sites with initial portal access and technical supportSupport onboarding efforts by assisting SC's with identified challenges in the fieldProvide professional and positive support to internal and external clients during all phases of test managementImpact revenue by obtaining missing insurance information, and medical recordsDevelop and distribute standardized and ad-hoc reporting to SCContribute to training of Client Service Specialist peers (Level I or II or III)Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offeredREQUIREMENTSPrior experience supporting a field-based sales teamExperience in medical field to include front or back office, practice management, physician support staff or billing/coding experienceExpert level knowledge of HIPPA and other laws governing PHI releaseAAPC Coding Specialist or training highly preferredAbility to appropriately communicate across all levels of the organization Proven experience with developing, fostering and leveraging customer relationshipsAbility to effectively manage ever-shifting priorities and requests from multiple sourcesExpertise in balancing client requests and procedural boundariesCommunicate and coordinate with internal departments and Sales Leadership when requiredStrictly adhere to all standard operation procedures within Quality Management SystemEDUCATION AND EXPERIENCEHigh School diplomaUndergraduate Degree preferredAAPC Certification in Medical Coding, a plusCOMPENSATIONBase Compensation $23.73 per hourDiscretionary Bonus opportunity Comprehensive health coverage: Medical, Dental, and Vision Insurance: Short/Long Term Disability and Life Insurance Financial benefits: 401(k), Flex Spending Account 120 hours of annual vacation 72 hours of paid sick time off 11 paid holidays + 3 floating holidays Employee Assistance Program Voluntary Benefits Employee recognition program Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Created: 2025-10-05