Customer Service Manager

Job Title: Customer Service ManagerLocation: Near Carson, CAEmployment Type: Direct HireSalary Range: $115,000 - $125,000 annuallyLHH isseeking a dynamic and experienced Customer Service Manager to lead a high-performing team in a fast-paced, customer-centric environment. This role oversees both a busy call center and a retail center, driving excellence in customer experience, team development, and operational efficiency.Key ResponsibilitiesLead a team of 11-14 Customer Service Representatives and 1 SupervisorManage inbound call operations using a dialer systemNavigate high-volume periods, especially during peak times like the start of the monthOversee the Downtown Retail Center, open 7 days a weekEnsure flexible scheduling and adequate coverageDesign and implement training programs focused on care and customer serviceChampion a culture of continuous improvement and staff developmentServe as an internal advocate for customer experience excellencePartner with other departments to gather and act on customer feedbackCollaborate with fellow managers to support organizational changesDrive enhancements in technology systems and dashboard developmentEstablish and monitor KPIs to measure team performance and customer impactQualificationsProven experience managing customer service teams in a call center or retail environmentStrong leadership and communication skillsExperience with unionized staff is a plusProficiency in dashboard tools and KPI trackingAbility to lead through change and foster a positive team cultureEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance

Created: 2025-10-05