Administrative Support Specialist

We are seeking a detail-oriented and customer-focused Administrative Support Specialist to join our team. This role is primarily remote, with occasional onsite team events. The ideal candidate will excel in a fast-paced environment, managing a high volume of clinician calls while ensuring accurate triage and escalation of service requests.Responsibilities:Handle approximately 80-100 incoming calls daily from clinicians, providing excellent customer service and professional support.Triage calls and service requests, escalating issues to the appropriate teams as needed (not first-level technical support).Maintain accurate and timely documentation of interactions using shared email inboxes, Jira, and live chat tools.Utilize Microsoft Office applications (Excel, Word, Outlook, etc.) to organize and track information.Work independently in a remote environment while staying engaged with team members.Participate in occasional onsite team meetings and events.Qualifications:1-2 years of customer service, call center, or administrative support experience in a fast-paced environment.Strong communication skills, with a professional and empathetic phone presence.Proficiency in Microsoft Office Suite, especially Excel.Familiarity with tools such as Jira, shared email inboxes, and chat platforms a plus.Ability to manage high call volume while staying organized and accurate.Self-motivated, adaptable, and able to work independently with minimal supervision.Work Environment:Primarily remote role.Occasional onsite attendance required for team events (Pennsauken, NJ).

Created: 2025-10-05