Client Services Associate

ABOUT USBiodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world's leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.For more information, please visit .OVERVIEWThe Client Services Associate provides administrative support to members of the Client Services Specialist team and the Sales Team. Additionally, this role provides management of all administrative tasks to allow Client Services to focus on "holds" management and support.JOB LOCATION & SCHEDULE: Louisville, CO - Hybrid | 3 days On-SiteMonday through FridayRESPONSIBILITIESTriage of email inbound to appropriate Client Services Associate.Continuous management of billing holds and tasks including obtaining insurance and demographics before and during the billing cycle.Creates and orders tear pads for sites.Orders kits and monitors delivery of those kits, reporting delays to the team.Cross-trains on fundamentals of test request entry and basic sales support.Orders Sales collateralREQUIREMENTSStrong communication skills both oral and writtenManage and prioritize daily duties with incoming requestsDevelop and adhere to a system for managing workload to ensure all tasks and requests for assistance are handled timelyStrong customer service skills for a variety of stakeholders across the organizationHandle confidential financial and personal information appropriatelyAbility to tactfully handle stressful and difficult situationsCommunicate and coordinate with internal departmentsAbility to adapt to emerging situations and respond with a sense of urgencyOrganized with attention to detailHandles confidential financial and personal information appropriatelyAbility to tactfully handle stressful and difficult situationsCommunicate and coordinate with internal departmentsEDUCATION AND EXPERIENCEHigh School Diploma requiredAssociates Degree or some college preferred2+ years office administration and customer service experienceCOMPENSATIONBase Compensation Range $21.50 to $23.00 per hourDiscretionary Bonus opportunityComprehensive health coverage: Medical, Dental, and VisionInsurance: Short/Long Term Disability and Life InsuranceFinancial benefits: 401(k), Flex Spending Account120 hours of annual vacation72 hours of paid sick time off11 paid holidays + 3 floating holidaysEmployee Assistance ProgramVoluntary BenefitsEmployee recognition programIndividual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects. Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Created: 2025-10-05