Service Desk Analyst

About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree "” a Larsen & Toubro Group company "” combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .Work Locations: Scottsdale, Arizona (5 days Onsite)Employment Type: FullTimeMax Salary: $60K to $70K24/7 shift including night shifts Skill Requirement:ResponsibilitiesProvides first level support and monitor all the queues in SNOWExercises independent judgment in developing methods techniques and evaluation criteria for obtaining resultsManages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systemsCoordinates with the team preparing and deploying of new software enhancements and upgradesCoordinates implementations and help implement new software and hardware upgradesMaintains desktop terminal and printer hardware and software documentationParticipates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely mannerFollow written SOP instructions and FAQs to provide guidance to LTIM customers and partnersIndependently completes Service Desk related incidents as assigned eg office moves printer installation etcInteracts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and end users to complete assignmentsTechnical SkillsBasic Networking VPN and Active Directory Skills OS Windows 7Windows 10 Mac OS X Office MS Office Office365 Browser IE7 IE8 Mozilla Safari Outlook 2007 2010 2016 Knowledge on PC Laptop Handheld Printers Remote Support Hands on experience on ITSM tools like ServiceNow is a added advantageBenefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):Benefits and Perks:Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.DisclaimerThe compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Created: 2025-10-08