Front Desk & Billing Specialist

Front Desk & Billing SpecialistWe are seeking a highly organized and detail-oriented Front Desk & Billing Specialist to support our administrative and billing operations. This position plays a vital role in managing client records, securing insurance authorizations, and ensuring smooth front office operations.Key Responsibilities:Greet and assist visitors and clients in a professional and welcoming mannerAnswer incoming calls and route them appropriatelyPerform general administrative duties including filing, printing, data entry, and organizing documentsPrepare and manage onboarding materials for new clientsCollect, scan, and upload client documents (e.g., insurance cards, ID)Verify insurance eligibility and confirm coverage detailsWork directly with insurance companies to secure service authorizationsEfficiently process and manage insurance denialsFollow up on unpaid claims or outstanding balancesTroubleshoot and resolve claim issues, communicating with relevant parties as neededCoordinate with billing staff to maintain accurate and up-to-date client recordsPrepare reports and correspondence as requestedMonitor and replenish office suppliesProvide support to team members and management as neededPerform other administrative and billing-related tasks as assignedQualifications:High school diploma or equivalent requiredMinimum 2 years of experience in administrative support, billing, or front desk roles (behavioral health, outpatient, or ABA settings preferred)Proficiency in Microsoft Office (Word, Excel, PowerPoint)Strong communication skills, both verbal and writtenExcellent organizational and time-management abilitiesStrong attention to detail and ability to manage multiple prioritiesAbility to work independently and as part of a teamExperience working with insurance companies and understanding of claims processes is strongly preferredAbility to maintain confidentiality and handle sensitive information with discretionIf you meet the qualifications and are interested in joining a collaborative and mission-driven team, please submit your resume for consideration.

Created: 2025-10-08