Middle Market Manager, Commercial Lines

Classification: Salary-Exempt Location: Wellesley and Franklin, MA Job Type: Full Time, 40 hours/week Deland, Gibson is looking for a Commercial Lines Middle Market Manager to join our Wellesley, MA office. Reporting to the Director of Commercial Lines, the successful candidate will be operationally minded, maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service. If you are an experienced middle market account manager with leadership experience, we would love to hear from you. What you'll do:Manage day-do-day operations of the middle market teamHandle a small portfolio of middle market Commercial Lines clientsDevelop and maintain departmental workflows and proceduresIdentify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverageDrive agency goals and performance objectivesContinuously work to improve the client service experience and deliver excellent customer serviceReview and prepare monthly reports to determine progress in achieving department objectivesWork to maintain strong relationships with carriersBolster productivity and positive work environment of departmentProvide regular training for optimum use of agency management system and carrier websitesParticipate in annual evaluations for staffParticipate in the interviewing, hiring, and training of new staff membersOther duties as assignedWhat you'll need : Minimum 5-years' experience in Commercial LinesMA P & C LicenseProficiency with Applied Epic strongly preferredSelf-motivation and accountability to get the job doneStrong leadership, interpersonal and organizational skillsAbility to have fun and work with a teamExceptional problem-solving and customer service skillsProficiency in Microsoft Office SuiteWhat We Offer:Collaborative work environmentWork-Life BalanceComprehensive time-off package including paid vacation, holidays, sick and PTOHealth Insurance, Dental, Vision, 401K and moreOpportunity for continuing education, subsidized by DGDeland Gibson Core Values:We Work with UrgencyWe show CompassionWe are Life-Long LearnersWe Have GritWe Innovate About Deland, Gibson: Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.PI024572c42e46-7676

Created: 2025-09-17