Entry Level Tech Support

We are looking for a motivated and reliable Entry Level Tech Support associate to join our award-winning team! This role offers a chance to grow your IT skills in a supportive, dynamic environment. Job Details for Tech Support: Training 4 week in-person Monday-Friday 1st shift then fully remote 2nd shift 3:00pm-11:30pm Pay Rate:$16.00 WEEKLY PAY Growth Opportunities Responsibilities for Tech Support: Answer Help Desk calls and provide excellent customer support Monitor and respond to support emails and tickets Log all interactions in tracking software with detailed notes Check voicemail regularly and follow up as needed Troubleshoot issues related to hardware, software, network, and connectivity Provide support for cable modem and digital phone issues Maintain professionalism in all customer interactions Continue learning through self-guided training when time allows Requirements High school diploma or GED Valid and clean driver's license Strong familiarity with PCs, Windows OS, and basic networking Knowledge of email clients (Outlook, Thunderbird) and browsers (IE, Firefox) Ability to analyze, prioritize, and resolve technical issues independently Strong communication and customer service skills Preferred Qualifications A+ Certification Familiarity with Mac OS Experience with digital phone systems and wireless networks Soft Skills We Value Self-starter who is dependable, even when unsupervised Coachable and open to constructive feedback Why You'll Love Working Here Join an award-winning company and supportive team Health & dental insurance 401(k) with company match Generous PTO program Wellness program Employer-paid short and long-term disability A culture that nurtures growth, values contributions, and helps you achieve your potential IND24 Requirements: Job Type: Temp to Hire Post Date: 05/23/2025

Created: 2025-05-24