Customer Service Specialist

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.Responsibilities include, and are not limited **Support and provide immaculate service to customers in personProvide timely and accurate information to customer inquiries in a fast-paced environmentBuild rapport with customers and engage with them in an inviting, friendly, and professional mannerProcess customer orders and changes, according to corresponding policies and proceduresComplete precise data entryEscalate unresolved issues in a timely manner, following policies and proceduresResearch required information using all available resources to satisfy customer inquiriesMaintain a dynamic knowledge of all company procedures and policies**A minimum of 4 years' experience working in a customer service roleSuperb communication skills, written and verbalMust have excellent email demeanor, exuding confidence with a clear, inviting, and professional toneExcellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skillsMust be able to prioritize tasks efficiently with minimum directionDetail and customer service centric

Created: 2025-04-19