Logistics Warehouse Customer Service

Role & **· Coordinate and communicate with shippers, truckers, carriers and overseas offices for processing export/import shipments, including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin, POD, DN and/or AES if applicable), forwarding, follow up with tracking and tracing as requested by clients, data quality compliance, problem identification/resolution where capable/authorized.· Responsible to ensure quality of documents incl. match between data entry and documents, proof reading of commercial documents and BOL/AWB· Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels.· Ensure instructions of temperature-sensitive, time-sensitive, and OOG shipments handling is properly communicated from end-to-end.· Work with operation, sales, and control tower team on account implementation, ensuring a smooth transition from sales to operation.· Initiate and resolve any rate discrepancies, billing discrepancies to enforce compliance with SOW, MSA, RFQ, SLA and SOPs.· Handle and manage all customer contact at file level regarding exceptions.· Increasing customer service satisfaction and business share through proactive and regular customer contact.· Other duties as assigned by management. **High school diploma or equivalent. 3+ years working experience in forwarding industry.Solid knowledge of export/import process.Excellent communication skills both verbal and written are required.Ability to work independently as well as part of a teamGood planning, problem-solving and organization skills; ability to multitask and be a self-starterMust be detail-oriented, thorough, accurate and have the ability to efficiently solve problems with strong PC skills.Proficient in MS Office Applications.

Created: 2025-04-21