Operations Manager

Our Operations Manager is responsible for overseeing the Service team as well as day-to-day tasks including but not limited to greeting and directing members, guests and staff as they enter the gym. They will also provide assistance to members requests and inquiries and perform various administrative duties as required. Actual duties may vary at the discretion of gym management.Department: OperationsPosition ** Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.Core * To create loyal, lifelong fans and exercise practitioners.Other **** Customer Service Payment on AccountClub cleanlinessBuilding and equipment maintenance and safetyAccountabilitiesGreeting/Farewell to all that walk in/out of the front doorPhone Power ProtocolFront Desk training, coaching, success, and problem resolution of front desk staffScheduling of Front deskCash ProtocolCheck-Ins, including guest and employeeManage alerted check-insTowel SalesOther *****Must successfully pass a background check CPR certification required within 30 days of hire

Created: 2025-04-21