Customer Service Manager

The ideal candidate is responsible for leading a team of trained product experts who provide our customers timely and accurate job orders. Position SummaryWork with sales and engineering departments to ensure proper applications methods are followed and to support same with proper documentation.Review pump requirements, including some specifications, and submit quotations to customers as required.Prepare documents for proper quotation presentation.Oversee and prepare the conversion of the quotation to a sales order upon award of contract from the quotation.Work with Engineering, Production, Purchasing and Sales to ensure proper handling of sales orders until completion.Essential Duties and ResponsibilitiesReview customer requirements and apply National Pump product to the applications.Prepare and submit priced quotations and submittals as required.Provide technical support and provide answers to Representatives, Distributors and Customers via phone and/or email.Understand and apply all aspects of proper engineering applications to general pump specifications.Provide written technical data instructions to Engineering related to information needed to process orders.Develop, update and conduct customer training on specific product related subjects.Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growthEstablish performance benchmarks and hold team to those goalsResolve customer conflicts and handle escalation proceduresCommunicate with customers and within National Pump concerning all applications.Operate several software programs to present technical data, such as Microsoft Office Excel, Word and PowerPoint.Minimum Qualifications (Education, Training, Experience, Skills)Bachelors degree or comparable experience.1-2 years in municipal/industrial markets.3-5 years of proven management experience in the manufacturing industryExperience working with associates on plant floor and other departments (Purchasing, Engineering, Accounting) to ensure customer orders and requests are met on a timely basis.Proficient in use of PCs and computer software programs.Excellent communication skills and phone manners.Strong analytical and problem solving skills.Ability to develop a good and proven working knowledge of vertical turbine pumping equipment.Physical Demands and Work EnvironmentWork is typical office environment. Candidate must be capable of regular office hours at a desk, in an office, on the shop floor, in front of a computer, and on the telephone.

Created: 2025-04-21