Airport Guest Relations Specialist

Russell Tobins client is hiring an Airport Brand Ambassador in New York. NYEmployment Type: ContractLocation: Onsite, New York, NY 10007Schedule: Monday-Friday 8am-5pmPay rate: $25-$30/hrResponsibilities:Serve as the face of the company by welcoming riders, guiding them through app usage, and ensuring a smooth pickup experience.Provide real-time, on-site customer support to riders and drivers, including app navigation, payment troubleshooting, and issue resolution.Monitor and manage vehicle traffic flow to maintain safe and efficient pick-up/drop-off zones at the airport.Communicate operational needs and adjustments, such as requesting additional vehicles or modifying traffic flow.Educate travelers on services, ride options, and app functionality to promote usage and increase airport trip volume.Assist with the setup, maintenance, and organization of designated airport zones to ensure policy compliance.Collaborate with airport operations and teams to resolve issues and provide actionable feedback for service improvements.Flexibly take on additional responsibilities to maintain seamless rider and driver experiences as operational needs evolve.Work comfortably in outdoor environments, stand for extended periods, and lift up to 40 pounds as needed.Apply previous experience in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management to excel in the role.Requirements:At least one year in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management.Skilled at engaging with diverse individuals and building positive, professional rapport quickly.Comfortable troubleshooting issues in real-time and delivering effective solutions under pressure.Able to juggle multiple tasks and adjust to changing situations with ease.Self-motivated with a strong sense of accountability; able to take initiative and complete tasks independently.Confident using and explaining app functionality.Benefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Created: 2025-04-24