Customer Service Representative

Why You Want to Work HereThis is a great opportunity to join a 1,000+ member non-profit trade association located in the suburbs of Washington, D.C. The mission of the Association is to promote benefits through advocacy, education, and networking. This position is responsible for customer service activities in support of various programs. A qualified candidate is expected to promote and foster a team-based work environment; maintain a positive and professional disposition; and demonstrate flexible and efficient time management skills including the ability to prioritize work assignments, handle stress, and consistently report to work on time prepared to perform the duties of the position.Responsibilities of the Customer Service CoordinatorAnalyze insurance documentationPerform data entry of information received dailySet-up new accounts and process changes to existing accountsConduct outreach to customers to request additional information relating to accountsPerform account research for specific customersConduct monthly collection calls related to outstanding feesProvide telephone coverage and support for customer service inquiriesConduct ongoing monthly outreach to program users to improve customer service experienceAssist with daily workload and inquiries associated with other Information Service programs, as neededAssist with other duties as required within the departmentQualifications of the Customer Service CoordinatorAssociates degree required1-3 years of customer service work experienceOrganized and conscientious self-starterAbility to prioritize and complete tasks in an efficient and timely mannerStrong computer and database management skillsStrong aptitude for written and verbal communicationExcellent interpersonal and customer service skillsAccurate data entry skillsExperience in web-based environmentsMust be dependable and a team player

Created: 2025-04-24