Customer Service Representative (Construction Fence ...

Customer Service Representative (Construction Fence Distribution) - Fontana, CAReady to build your career with a stable industry leader? Join our Fontana, CA, branch as a Customer Service Representative and become part of a high-performing, team-oriented group at a 66-year-old, privately held fencing distribution company with an excellent reputation on the West Coast. We offer a competitive salary ($50,000-$60,000/year), a full benefits package, and a clear path to promotion into an Inside Sales Representative role for high performers.What You'll Do:Be the friendly, knowledgeable first point of contact for customers via phone, email, and in person.Assist customers with product inquiries, provide quotes, and process orders accurately for our construction fencing materials.Coordinate with our inside sales and operations teams to ensure smooth order fulfillment and customer satisfaction.Resolve customer questions or issues with a positive, solutions-focused approach, ensuring every customer feels valued.Support the inside sales team and actively learn our product line - preparing you to step into an Inside Sales role as you excel.What We Offer:Competitive Pay: $50,000-$60,000 per year (based on experience).Career Advancement: Clear path to promotion into an Inside Sales Representative role for high performers. We love to promote from within.Full Benefits Package: 401(k) with company match; Medical, Dental, Vision & Life Insurance; Voluntary Life and Disability coverage; Employee Assistance Program (EAP); and generous Paid Time Off (PTO).Team Culture: A high-performing, supportive, and team-oriented work environment. Our Fontana branch is proud of its teamwork, reliability, and exceptional customer service.Stable, Family-Owned Company: Join a 66-year-old family-owned company that values every team member. We have an outstanding reputation for excellence on the West Coast and a strong culture built on integrity and respect.What We're Looking For:Customer-Focused: You genuinely enjoy helping customers and will go the extra mile to ensure a great experience.Reliable & Positive: You are dependable, punctual, and bring a can-do attitude every day. You handle challenges with grace and are always willing to pitch in to help the team - no task is too small.Strong Communicator: You have excellent communication and interpersonal skills. Bilingual (English/Spanish) is strongly preferred to serve our diverse customer base.Eager to Learn: You take initiative and are excited to learn our products and processes. (Prior customer service experience and basic computer skills are a plus.)About Us:For 66 years, our family-owned fencing distribution company has been a trusted name on the West Coast. We take pride in our close-knit team, high-quality products, and exceptional customer service. When you join us, you become part of a family that works together to deliver the best for our customers and each other.Ready to join a team that values your dedication and helps you grow? If you're a reliable, customer-focused professional seeking a long-term career opportunity, we'd love to hear from you. Apply today and take the next step in your career!

Created: 2025-04-27