Sales Support Specialist

Purpose and ScopeProvide direct support to multiple Account Managers by assisting throughout the entire sales process "” from prospecting to closing. This role is critical to helping Account Managers meet their sales goals and delivering a positive experience to both customers and partners.ResponsibilitiesRegister and track deals for opportunities identified by Account Managers.Prepare and manage quotes using the company quoting tool for all identified opportunities.Obtain pricing and availability quotes from vendor partners as needed.Communicate with manufacturers and vendors to update deal status and confirm order details.Update and maintain accurate customer records within the company CRM system.Track and communicate shipment details to customers, Account Managers, and the engineering team.Register, track, and maintain vendor maintenance and service contracts.Assist with the Return Merchandise Authorization (RMA) process when necessary.Liaise with the Finance Team regarding opportunity status and ordered deals.Ensure a positive customer experience by responding to questions and facilitating internal communication for quick resolutions.Job RequirementsAbility to work independently and manage multiple tasks without direct supervision.High level of personal integrity, accountability, and professionalism.Ability to work onsite with a team of remote Account Managers.Excellent verbal and written communication skills.Strong team player who is self-motivated, energetic, and enthusiastic.Comfortable performing basic mathematical calculations (e.g., applying discounts).Ability to develop and maintain strong relationships with internal teams and customers.Eagerness to work in a fun, dynamic, and fast-paced environment.ExperienceBachelor's degree or equivalent work experience preferred.Previous experience in a sales support, administrative, or loan processing environment a plus.Previous exposure to technology or IT products is a plus.Working knowledge of Microsoft Word and Excel.Positive attitude, exemplary attendance, and dependable team contribution.Preferred Qualifications (Not Required)Familiarity with CRM systems (Salesforce, HubSpot, etc.).Experience working with technology vendors or manufacturers.Understanding of basic sales and procurement processes.

Created: 2025-05-31