Call Center Representative

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client's customers with their service inquiries. Responsibilities **Handle inbound calls and email service inquiries on queries such *o Process & status of Estimate or Supplemento Payment Status - Rental, Tow & Property Damageo Payment issuanceo Analyze Payments - Void and Reissue requestso Status of Estimates, send copy, advise assignment submission instructionso Status on deductibleo Status on Rentalo Advise status on Total Losso Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.o Consistently meet and exceed goals relating to quality, productivity and net promoter score metricso Work in a fast pace, structured environment**** $33,000 - $36,000 per year#LI-SS3

Created: 2025-04-28