Customer Success Associate

Ready to make an impact? LeadsPedia is seeking an enthusiastic and driven Customer Success Associate (CSA) to join our team at our Franklin, TN office. As a CSA, you will be focused on every aspect of the customer experience and will be providing daily support and service to our customers.ResponsibilitiesCustomer-Centric ***** Deliver top-notch customer service through one-on-one interactions via LiveChat, phone, email, and support tickets.Ticket and Integration ***** Become a LeadsPedia system expert, assisting customers with their support tickets and integration requests. Dont worry"”well provide comprehensive training to help you excel.Cross-Functional ***** Collaborate closely with Customer Management and Product Development teams to provide valuable insights into customer needs and feedback.Documentation ***** Update and create documentation for our Platform/Portal, empowering customers to be happy and self-sufficient.Professional ***** Participate in cross-functional projects with growth opportunities, such as customer insights, operations, learning & development, and quality assurance.Career ***** This role is just the beginning! We'll train you from the ground up and help you explore new roles within LeadsPedia if desired.QualificationsBachelors degree (required).1+ year of experience in a customer service role, ideally in SaaS or Enterprise software setting.Excellent communication skills, with the ability to simplify technical concepts for any audience.Persistent and proactive in resolving issues and completing projects.Technically curious and eager to learn (we'll train you on every aspect of our software first).Willing to travel occasionally (

Created: 2025-04-28