Customer Service Representative

As a Customer Service Representative, you will handle a wide range of ancillary functions that the Customer Service Department is dependent on. These functions include, but not limited ***** account management and monitoring service levels, EDI order activity and problem resolution for invalid order items, managing orders on hold, proactive order maintenance and tracking, return goods management.Main ***** Establish a knowledgeable and credible presence with the key accounts and the internal account teamManage specific assigned key customer accounts from order entry to final delivery assuring customer satisfaction and goal attainment which requires daily communications with Sales, Credit, Supply Chain, Supply & Demand, Legal and Distribution PlanningResolve channel conflict and customer service issues and maximize revenue opportunities, and position BIC as the provider of choiceEnsure attainment of revenue goals and customer's perception of BIC as a valued resource that provides expertise and ongoing assistance in resolving logistic issuesAct as an integral member of the weekly supply/demand meetings, determining the best course of action to take regarding available inventory and customer ordersAccountable for complex customer Score CardUtilize department reports to extract pertinent information used for servicing customers and monitoring account activityKey metrics inclusive of Score Card are related to on-time order fulfillment, first pass fill rate and customer satisfaction measurements for all assigned accountsApply root cause analysis and problem resolution, report, track and monitor requirements to resolve penalties and communicate status of account activities to the various pertinent departments.What Youll Need:Bachelor Degree/Associate Degree preferred or related experienceExperience in consumer goods account management, customer service, and supply puter proficiency needed, experience with Microsoft Excel.Power BI desirable.

Created: 2025-04-29