Sales Support Specialist - Freight Forwarding

We are seeking a dynamic and innovative Sales Support Specialist. This key position will be based NY/NJ, reporting our Sales Manager. The Sales Support Specialist will be responsible for providing sales operations and customer service support, ensuring high levels of customer satisfaction. The role involves utilizing analytical skills to enhance communication with customers and internal teams.__________________________________________________________________________________PRIMARY DUTIES & RESPONSIBILITIES·        Ensure timely and accurate maintenance of existing client database with new and amended information·        Coordinate with Origin and Customers, monitoring every booking sailing detail and get approval from customer·        Manage and update quotation to customer for existing accounts and new accounts/new lanes based on cost rate calculation·        Stay up to date on market trends and coordinate with customer for any market feedback·        Set up SOP for all account, macro and micro manage each account, each booking in detail, as well as any specific instruction, keep tracking and analyzing booking summary, reviewing past quotation·        Provide follow up and resolution, trouble shooting for any urgent issues·        Monitor existing accounts and booking activity in the system·        Research new sale leads, provide sales valuable background, account details, data for potential accountsOther duties may be assigned due to business need_______________________________________________________________________________QUALIFICATIONSTechnical·        Windows Operating System - Excel/Outlook·        Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)Business·        Bachelor's Degree, preferably in Business Administration or related field·        3 years' experience in Ocean import at NVOCC organization·        3 years experience in Ocean Freight Forwarding Sales (any capacity)·        Strong P&L and commercial sales background·        Sales Operations knowledge·        Experience in logistics, supply chain, or sales support·        Strong knowledge of ocean freight forwarding processes and logistics.·      Solutions Oriented, with Sales business acumen·        Experience in sales or transportation sales is highly desirable.·        Understanding of dispatching procedures and freight management.Human Relations·        Customer Satisfaction and Customer Service skills·        Leadership comprehension·        Analytical Skills and Communication skills·        Self-motivated and competitive with strong organizational and interpersonal skills·        Ability to motivate team members and offer constructive criticism·        Excellent leadership and indirect people management skills·        Proactive, aggressive, well-organized and hard working·        Able to work under pressure and solve problems independentlyBENEFITS ·        401(k)·        401(k) matching·        Dental insurance·        Health insurance·        Paid time off·        Referral program·        Vision insurance_______________________________________________________________________________EXPERIENCE ·        Logistics: 3 years (Required)·        NVOCC: 3 years (Required)·        Ocean Freight Forwarding: 3 years (Required)·        P&L: 3 years (Required)·        Supply chain: 3 years (Required)·        Sales support: 3 years (Required)·        Customer service: 3 years (Required)·        Sales Operations: 3 years (Required)·        Commercial Sales: 3 years (Required)_______________________________________________________________________________LOCATION:·        New Jersey - Hybrid ______________________________________________________________________________ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES ·        Ability to communicate effectively with co-workers and management·        Business acumen in supply chain business verticals·        Strong sound knowledge of Human Resources skills·        Demonstrated team player qualities·        Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.·        Understanding and support of company policies and procedures.·        Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.·        Detail oriented and strong organizational skills; solid analytical ability.·        Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)·        Energetic, with a positive attitude·        Self-confident and willing to take responsibility·        Role models the De Well Values, including the values which underpin how we achieve our goals:â–ª Customer Oriented â–ª Humility â–ª Entrepreneurial culture â–ª Teamwork â–ª Integrity â–ª Innovative â–ª Play to Win

Created: 2025-05-31