Operations Manager

We are searching for a full-time Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C.Our company is looking to hire someone with a strategic mindset, a team-player, and who hasa customer-first mentality.Your primary responsibility will be to manage a portfolio of our condominium associationclients. As the operations manager, you will prepare and set the budget, lead an annualmeeting with the shareholders, and ensure the maintenance activities and projects around theproperty are completed timely and efficiently. You will have a team working closely togetherwith you to accomplish the client's objectives, freeing up time for you to lead some of thelarger maintenance projects and ensure quality control of clients' deliverables.Since you are part of a growing company, you will occasionally wear multiple hats, inparticular, innovating and documenting various operational processes. This role is ideal forsomeone who wants to be part of a high-performing team who values community, loveslearning about building maintenance/repair and managing complex projects, and enjoysproactively executing on multiple activities at any given moment to provide clients with peaceof mind.Who we are & Where we're going (with your help) Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!ResponsibilitiesMaintenance and Repair● Project manage a variety of maintenance activities, including routine maintenance,repairs, emergency response and very large projects● Track and report updates internally and externally to clients● Conduct on-site property inspections a few times per year● Problem solve maintenance issues and meet vendors on-site at the properties● Own SOPs for certain maintenance processes and innovate on them to create a betterclient experienceProperty Enhancement● Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done â— Establish a project plan for large projects/capital improvements● Manage to project plan to ensure milestone deadlines are met and completed withinbudgetCondo Association Administration and Financial Management ● Manage and onboard a portfolio of clients● Maintain meticulous records for each property in the portfolio● Prepare management reports for the Board of Directors including site inspectionreports, monthly reports, budgetary details, and annual meeting materials● Prepare budgets for several real estate properties and present them to the board ofdirectors● Lead the associations' annual meetings and help the teams make efficient decisionsaround their properties' maintenance needs● Ability to review, interpret and ensure compliance with condominium associationdocumentationVendor Management● Liaise directly with vendor technicians● Build and maintain strong relationships with both new and existing vendors to expandour resources and foster long-term partnerships● Facilitate competitive bidding for contracts as required by Association contractsRequired Skills & Experience● 2-5 years of relevant work experience● High School Diploma, GED or equivalent (College degree preferred)● Industry certification preferred (e.g., Certified Manager of Community Associations,Association Management Specialist)● The ability to work in DC● The ability to be on call after hours one week per month, monitoring the emergencyphone line on a rotating schedule with the team● Top notch communication skills - both written and verbal● A track record of proven excellence in providing customer service● Real estate experience of being, or having been, a homeowner in a condominiumassociation is a plus but not required● Spanish skills are a plus but not required● Proficient skills in Excel, PowerPoint, and Google Workspace Products● Able to work independently, anticipate problems, and implement effective solutionsNecessary Traits● You have a passion for providing excellence in customer service and enjoy cultivatingrelationships● You are committed to following established Standard Operating Procedures● You are comfortable meeting with clients and maintenance/repair contractors in person,being proactive in your communication with them, asking questions and negotiatingwhen needed● You're committed to defending deadlines and ensuring you stick to schedules● You're GREAT at juggling several things at once, and can keep yourself (and others)organized in a fast-paced environment● You thrive in a complex environment and you love being a part of a team● You are rock solid reliable● You consistently offer solutions and look for additional ways to support your team● You treat the business as if you owned it● You like building community, in particular in DC neighborhoods, and meeting newpeople● You have superb attention to detail and don't need reminders to complete assignmentsWhat We Offer● Healthcare benefits● Opportunity to learn and grow quickly within a start-up growth environment that hasestablished structure and success● Opportunities to grow in your career within the company ● Opportunity to make a significant difference for condo owners in managing their oftenmost expensive asset, their home● Extensive experience with the latest tech and software solutions in propertymanagement● Modern office space in the vibrant Dupont Circle neighborhood● Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)

Created: 2025-05-04