Operations Manager

Where: Burlingame, CAThe role: Full time (hybrid)Compensation: $80,000 to $100,000+ (including bonuses)Who We AreWe're The Raziel Ungar Team, and we've been helping people buy and sell homes in San Mateo County since 2005. We're the top-producing team in Burlingame (and among the top five in the entire county), but we're not about big egos"”we're about big heart, smart strategy, and building long-term relationships with our clients.We're also a small, tight-knit, and collaborative crew that knows how to have a good time while delivering exceptional results. We bring our A-game and we remember birthdays - you even get them off! We're the kind of team that drops off pies at Thanksgiving, hosts movie nights, delivers gifts just because, and throws unforgettable client events (county fair, anyone?). We are super involved in our community too, supporting local non-profits and volunteering as a team.What You'll Be DoingThis is a hands-on, multi-dimensional role where you'll wear a lot of hats"”project manager, transaction coordinator, systems wrangler, and client concierge.Role Breakdown:50% Operations & Transaction Management35% Client Support (Buyers & Sellers)15% Special Projects & Strategic InitiativesResponsibilities Snapshot:Operations & Escrow Management (50%)Coordinate every aspect of our transactions from contract to closeBe the central point of communication between all parties involvedIdentify inefficiencies and optimize internal processesRun our internal systems (Asana, Box, Google Drive) with precisionLead weekly team meetings and help maintain high performance across the teamClient Experience & Support (35%)Help buyers schedule showings, review disclosures, draft contracts, and support team leader in time sensitive negotiationsPrepare listings for market and guide sellers through disclosure prepOccasionally meet clients at properties to support a seamless experienceSupport our client gifting program and ensure touchpoints feel personal and thoughtfulSpecial Projects (15%)Partner directly with the team leader on high-level initiativesSupport our listing coordinator during busy seasonsOrganize team events and help with client appreciation effortsDive into market data and contribute to strategic planningAbout YouYou're the kind of person who color-codes their calendar, keeps a to-do list for their to-do lists, and thrives in a collaborative, high-energy setting. You don't just get things done"”you make things better.Detail-obsessed with a strong sense of ownership; can juggle 27 things without dropping the ball or your coolThrives on being the go-to person who just makes things workEnergized by juggling tasks and solving problemsClear communicator across email, phone, and in-personCalm under pressure and able to meet tight deadlinesFriendly, upbeat, and genuinely committed to excellent serviceCapable of managing both high-level projects and minute detailsGenuinely likes helping others and making their day easierHas opinions about fonts, folders, and follow-through (respect)Strong sense of ethicsThe Nitty Gritty2+ years of operations, project management, or real estate experiencePrior work in real estate transaction coordination is a plusSkilled with Google Workspace (Docs, Sheets, Calendar, Gmail)Experience with tools like Asana, DocuSign, and MLS is helpfulReliable daily transportation for local travel (meetings, property visits) with valid drivers license and insurance)Willingness to work some evenings/weekends when neededCalifornia real estate license is a bonus"”or a strong interest in getting oneFamiliarity with residential construction or materials? Extra points.Role is full time (40 hours plus, mostly remote)Why You'll Love It HereYour work directly drives the success of a highly respected real estate brandCompetitive compensation, bonuses, health benefits, and PTOA positive, people-first culture that values authenticity and humorOngoing opportunities to learn, lead, and make a differenceReady to Apply?If this sounds like your kind of role, we'd love to hear from you. Send your resume and a quick note introducing yourself.Let us know:Why this role caught your attentionWhy you'd be excited to join our teamSubject line: "Your next Operations Manager - [Your First & Last Name]"The Raziel Ungar Team is an Equal Opportunity Employer that values diversity and strives to foster an inclusive workplace where everyone feels welcomed and respected.

Created: 2025-05-04