Bilingual Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Pembroke Pines, FLJob-Type: Direct HireReferral Fee: +/- $750Employment Eligibility: Gravity can only consider US Citizens or Green Card Holders at this time.Position OverviewGravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.Main Duties/**Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket).Troubleshoot and resolve product issues, working with account managers and technical teams.Ensure that proper actions are taken to address customers problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.Provide information on products and services, as well as updates on returns.Perform other related duties as assigned.Required Skills/Ability to build rapport with clients.Strong organizational skills with the ability to prioritize and multitask.Professional and positive demeanor over the phone.Excellent written and verbal communication skills.Service-oriented with the capability to resolve customer grievances.Proficient computer skills and ability to learn new software.Education and ***Previous experience in customer service and technical support roles.Technology-related experience is a plus.Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus.High school diploma or equivalent required; a college degree is a plus.Customer service experience required.Experience with a related product or service preferred.

Created: 2025-05-04