HVAC Service Supervisor

Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If youre passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you!Salary + Bonus Range: $65,000 - $80,000+/yrWeekly PayMonthly Performance BonusMedical, Dental, VisionPaid Time Off (PTO)Paid HolidaysBirthday Paid OffCompany Paid Life Insurance401(k) MatchingTuition & Education AssistanceCompany Phone and LaptopAccess to Company Vehicle While on the JobAbout the Role:The HVAC Service Field Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.What You Will Do:As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include:Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.Performance Monitoring: Act on the department's projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations.Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.What You Need:Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.Outdoor Work: Must be willing to work outdoors in any weather conditions.Physical Dexterity: Must occasionally lift and/or move 75+ pounds Travel: Some local travel is expected for this position.Ready to Make a Significant Impact?Join Frank Gay Services and become a leader in our award-winning HVAC service department. If you are ready to take the next step in your career with a company that values your time and expertise, apply today!Apply Now and Start Your Journey with Frank Gay Services!

Created: 2025-05-04