Communications Officer

SummaryWe are looking for an experienced, proactive, detail-oriented and passionate communicator to join our Communications team as a Communications Officer who will assist the Head of Communications for the Americas to implement internal and external communications strategies and be a trusted and strategic advisor for our business lines.The ideal candidate will speak fluently English, excel in a fast-paced environment, be an excellent writer, a team player, and a problem-solver.Based in New York, the scope of the role covers the Americas region.Key ResponsibilitiesAs an active member of the Communications team, you will assist the Head of Communications for the Americas to lead employee engagement and accompany the business lines in their commercial strategy across the region through thoughtful and comprehensive communications initiatives. You will also support the team by staying one-step ahead to help manage priorities effectively, coordinate activities, and track critical deliverables.Internally, you will develop strong relationships with the Head Office Communications competence centers, Communications Correspondents in the region, and with key partners including the Chief-of-Staff team and the business lines.The incumbent will help the Head of Communications for the Americas to define and implement the communications strategies related to our activities in Canada [Credit Agricole CIB & Credit Agricole Services & Operations] and be a point of contact for the Head Office Communications Competence Centers.Event and Client CommunicationsEvents ManagementAssist with the organization of regional internal events such as in-person/virtual/hybridstaff town halls, meeting with management series, lunch & learn series, year-end party,and client eventsLiaise with key partners such as IT/Help Desk and Property and Corporate Services toensure a smooth and success event onsitePrepare a detailed proposal including cost estimate, budget management and timelineDraft the budget estimate and get the necessary approvalsDesign and manage event website and handle registration through Evenium/Eventologyand keep stakeholders informed about the event's progressProvides audio/visual and event support for communications purposes as neededBenchmarking exercisesProvide support to the business line on benchmarking initiatives with specialized mediaby researching industry awards and manage business lines' award entries and industrypresentationsAdvertisingProvide assistance to business lines with marketing campaigns/advertorials as requiredMarketing and PRWork with Head Office Communications competence centers on external-facingmarketing and public relations materials such as fact sheets, infographics, executivebiographies, employee announcements, brochures, among othersClient Gift CatalogueManage ideas for gifts, work with vendors for samples and eventual orders, add items toCatalogue, work with Property & Corporate Services to fill orders, distribution, etc.Information and Press Relations Content CreationDraft/edit internal announcements and emails to help convey Bank's developments andkeep employees closely linked to the Bank's global missionDevelop and draft content for InsideLive to keep the site a dynamic and informativecentral location for internal company information such as key milestones, employeeevents, strategy updates, etc.Coordinate with Head Office on story publication via various communication channelsand ensure all internal communication is consistent with the company's strategy, keymessages, and styleAssist with internal communications and employee engagement strategy for theAmericas, including employee events, executive messages, talking points, and recognitionopportunitiesDevelop and support senior level (specifically the Senior Regional Officer) strategicpresentations and project management, including decks, briefs, talking points, etc. closelywith the Chief-of-Staff teamSocial mediaCoordinate with the Head Office Content and Social Media teams on external contentpublication: LinkedIn, X, and Work with HR RecruitmentWork closely with HRE and the senior Management to deploy communicationcampaigns to help promote the Bank in Montreal's market (Canada) when neededBudget and Project MonitoringKPIs Reporting and ResearchRegularly update the KPIs reporting file & other relevant reporting documents*Maintain and regularly update the regional events calendar, ensuring accuracy andtimely reporting of updates to relevant stakeholdersQualifications/Education RequiredUniversity graduate (Bachelors Degree)Experience Required3-5 years of applicable experience with at least 2 years working in the financial services industryWorking knowledge of corporate communications strategies, best practices, implementation and execution techniques.Project management experienceContent creation experienceCompetencies RequiredExcellent English writing and editing skills.Creative and strategic storyteller with the ability to breakdown complex topics for a range of audiences.Ability to communicate effectively with all levels of employees and management.Exceptional project management and organizational skills with the ability to multitask and prioritize initiativeAttention to detail is a must.Ability to work seamlessly across Americas/EMEA time zones.Skills & Knowledge RequirementsLanguage skills: advanced French and English, both oral and writtenMS Office Suite (Word, Excel, PowerPoint)Adobe Creative SuiteSocial media platformsSkills & Knowledge DesirablesLanguage skills: Spanish would be a plus to support the LATAM market

Created: 2025-05-04