Call Center Representative

The Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide excellent customer service. This role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and comfortable using various customer management systems.**High school diploma or equivalent (Associate's or Bachelor's degree is a plus)Previous customer service or call center experience preferredStrong verbal and written communication skillsAbility to handle high call volumes while maintaining quality serviceProficiency in computer systems and customer management softwareStrong problem-solving and multitasking abilitiesAbility to work flexible hours, including evenings and weekends, as needed**Answer incoming calls and respond to customer inquiries in a professional and timely mannerMake outbound calls to follow up on customer requests or provide additional supportResolve customer concerns by providing accurate information and troubleshooting issuesDocument interactions and update customer records in the systemEscalate complex issues to the appropriate department when necessaryMaintain a positive and customer-focused attitude to enhance the overall service experienceMeet or exceed performance metrics, including call handling time and customer satisfaction

Created: 2025-05-04