Commercial Lines Customer Service Representative

About UsFounded in 1929, Myers, Benner is a full-service independent insurance agency providing customized insurance and risk solutions for businesses, individuals and specialized industries. Our agency is headquartered in Allentown, Pennsylvania, but we also offer specialized, exclusive insurance programs to a variety of industries nationwide. We look to customize insurance, risk management and services to meet specific exposures and needs. We'll work closely with you to align your insurance and risk management strategy with your business and personal exposures as you grow and change.Commercial Lines Customer Service RepresentativePosition ***** The Commercial Lines Customer Service Representative will assist the Account Managers with policy changes, marketing, certificates of insurance, billing, and maintaining activities all while providing superior client service. ***** Assist with marketing and placement of commercial lines new business and renewal accountsProcess policy changes and renewals, and maintain updated and accurate recordsTimely issuance of certificates of insuranceAssist with customer billing issuesProcess renewals, cancellations and reinstatementsMaintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management systemCollaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed***** Active Pennsylvania Property & Casualty license requiredMinimum of 2 years of experience servicing commercial lines insurance clientsFull knowledge of commercial insurance products and usages Adequate knowledge of rating procedures, coverages, and industry operationsProficiency with Microsoft Office SuiteExperience with an agency management system, preferably Applied EpicEffective verbal and written communication skillsAttention to detailExcellent time management and organizational skills***** Monday-Friday, 8:00***** (Hybrid Work Schedule)Office ***** 2895 Hamilton Boulevard, Suite 201, Allentown, PA 18104**Competitive Salary Health Insurance Plans (PPO, HSA, Copay Options)Dental InsuranceVision InsuranceCompany Paid Disability InsuranceSupplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance401(k) with Safe Harbor MatchPaid Time Off Paid HolidaysNo Solicitation Notification to ** Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Created: 2025-05-04