Office Associate

TITLE: Office AssociateREPORTS TO: Manager of OperationsDEPARTMENT: OperationsDIVISION: Forward ScienceJOB TYPE: Contract-to-Hire. LOCATION: On-Site in Houston, TXJob SummaryThe Office Associate will support several departments at Forward Science. The ideal candidate will provide excellent customer service to employees throughout our organization by maintaining a positive attitude in a fast-paced and supportive working environment. A successful Office Associate at Forward Science will process orders, create labels, manage calls, and support the sales team with up-to-date information from our customers. The role requires someone who is well-organized and detail-oriented with an ability to multitask and prioritize diverse tasks. This position is a contract-to-hire position that will work with employees throughout the company.Essential CapabilitiesDemonstrated excellent customer serviceskills with clear and timely communication to stakeholders.Working knowledge of all relevant systems and softwareSpecific Responsibilities and Key ObjectivesScreen, and direct calls, emails, and online inquiries.Provide ongoing support to the sales team by directing leads, compiling reports and data managementDaily processing of incoming product ordersAnswer and transfer incoming inquiries and customer requestsAssist with database updating, accuracy and managementAssist with onboarding and offboarding employeesAssist departmental and organizational purchasingCreate and edit documents and spreadsheetsAssist with scheduling and coordinating company events and conferences, including preparation of itineraries and travel accommodationsAssist with the execution of marketing campaignsPrint, organize, and stock marketing materialsContinual learning to understand Forward Science products and FDA complianceOffice related duties as assignedTime Management and Role ResponsibilitiesLead the processing of orders for all FS productsand sales commissions. Manage the flow andorganization of interdepartmental information. (60% of time)Develop and maintain a workingunderstanding of all FS productsAnswer questions, screen, and direct calls,emails, and online inquiriesProcess incoming product ordersLead and assist departmental andorganizational purchasingIdentify efficiency and cost savingsopportunities when possibleAssist in the management of all office relatedactivities. Ensure the consistent and predictableflow of information for internal and externalstakeholders. (30% of time)Consistent database entry, alignment, andupdatingPrint, organize, and stock marketingmaterialsAssist Office Manager as needed with dutiesas assignedAssist office operations, talent developmentprocess, and employee engagement activities. (10% of time)Process employee paperworkAssist employee engagement activitiesAssist onboarding and offboardingemployeesOrganize and assist events internal andexternal eventsDuties as assignedDesired SkillsWell-organized and detail-oriented with an ability to multitask and prioritizeappropriatelyKnowledgeable of Microsoft Office and other office management tools and applicationsProven ability as an office associate, office administrator, or other relevant position.Experience utilizing a CRMAbility to communicate in person, in writing, and over the phoneFlexibility to support all necessary departmentsStrong work ethicGrowthFor the right candidate, there will be an opportunity for growth in compensation andresponsibilities.About Forward ScienceForward Science is a privately held MedTech company based in Houston, Texas. Forward Science was founded in 2012 by two biomedical engineers with the goal of innovating technology to change more lives. Being completely vertically integrated, Forward Science designs, develops, manufactures, commercializes and supports its products in-house, ensuring the highest quality of standards coupled with superior service. Forward Science has quickly evolved into the industry leader for providing oral healthcare products worldwide.Join Forward Science in their work to save lives!

Created: 2025-05-07