Director of Operations

Unapologetic Foods restaurant group is seeking an experienced and hands on Regional Manager to oversee daily Rowdy Rooster fast casual restaurant operations. Join the spicy revolution in fast-casual dining!The ideal candidate will build and manage successful, scalable fast casual restaurant management modules that drive business results. Ensuring execution of the highest standards of service, and guest satisfaction across all units under the Rowdy Rooster brand.At Unapologetic Foods, the dynamic team behind Michelin Star Semma, Dhamaka, Adda, Rowdy Rooster, Masalawala and Naks. We strive to push the boundaries of traditional culinary arts. Presenting restaurant concepts that are both innovative and deeply rooted in the rich cultural heritage of India.ResponsibilitiesKey responsibilities include managing the day to day operations and leading operational excellence:Brand Organization:Build Rowdy Rooster SOP's and playbook for existing and upcoming unit openings  Develop and drive field management training programsSupport the field in implementing changes that bring optimal business resultsTeam Leadership:Mentor restaurant staff to uphold the highest levels of professionalism, hospitality, and unit performanceCollaborate with Human Resources to investigate escalated employee complaints and maintain high employee satisfactionGuest Experience:Champion a culture of exceptional guest service and hospitality, ensuring that every guest receives a memorable dining experienceInvestigate and resolve complaints about quality and/or service or foodReporting and Quality Control:Conduct unit audits to ensure adherence to company standardsCreate and foster unit communication streams that ensure necessary insights including:Daily shift recapSalesAreas to addressOversee food and beverage quality control measures, ensuring consistency, freshness, and presentation excellence in compliance with DOH regulationsCollaborate with Facilities team on any existing unit renovation needs to preserve restaurantsVendor Management:Develop strong relationships with our F&B vendors to leverage our buying power across the enterprise to offset our costQualificationsNYS DOH card/food handlers certificateA minimum 5 years of current, salaried management experience in fast casual or similar environmentExperience overseeing multi-unit operationsExpertise in scheduling, labor costs, and standard operating proceduresStrong passion for the guest experience and satisfactionMust be professional and well-spoken with excellent communication skillsSkillsStrong knowledge of restaurant industry trends, operations strategies, food and beverage management best practicesProven experience in team management and leadership roleForward thinking with excellent organizational insight and business acumenProficient in using POS, Google Suites, Excel, Toast systems and other management softwareExperience in interviewing, hiring, and training new employeesAbility to work in a fast-paced restaurant environment while maintaining attention to detail

Created: 2025-05-07