Customer Success Manager

Over one million healthcare professionals spend 4+ hours a day making phone calls. Repetitive, manual calls are a major contributor to the US healthcare system's $1 trillion of annual administrative costs. Healthcare desperately needs new communication layers that efficiently speed up the flow of data, dollars, and care delivery.Standard Practice is voice AI that automates outbound calls on behalf of healthcare admin teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties to get paid faster and focus on higher value tasks.We're growing fast and raised $8.5 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, as well as extraordinary angels in digital health.Our HQ is located in Flatiron NYC, and our team is in the office together Monday through Thursday.The RoleAs our Customer Success Manager, youll build strong relationships with our customers and execute projects that ensure they achieve success on our platform. Your goal is for Standard Practice to fundamentally change the way our customers work. The role reports directly to our Co-Founder & CEO.ResponsibilitiesServe as the primary point of contact with our customersCreate and implement processes that enable us to identify and communicate AI successes and areas for improvement; use those processes to maximize the value our customers receive from our platformWork with customers to identify product improvements; work with engineering to develop solutions and features Own key retention / expansion metrics and satisfaction KPIsLead demos and presentations to educate users on product capabilitiesWe're looking forExperience in customer success, operations, strategy & operations, or CX, ideally at an early-stage startupA desire to add structure to unstructured problemsExceptional written and verbal communication skillsAn ability to execute with a high-level of autonomyBenefitsCompetitive salary and equity ownershipExcellent medical, dental, and vision plans401k and commuter benefitsUnlimited vacationBudget for the technology tools you needEducation stipend

Created: 2025-05-07