Service Desk Specialist (427866)

IDR is seeking a Service Desk Contractor to join one of our top clients in Goleta, CA. This role is a fantastic opportunity for someone with a strong background in IT support and customer service, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!Position Overview/Responsibilities for the Service Desk **Act as the central point of contact for handling internal business partners technical support issuesRespond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolutionAssist the business with Deskside and Phone Support for IT incidents and requestsContract ** Through 5/8/2026Work ***** Onsite - Monday to Friday, 8am-5pmRequired Skills for Service Desk *****1 to 3 years of experience in an IT support role and Call Center experienceIn-depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating systems macOS / Linux beneficialExperience with remote desktop tools and remote support softwareAbility to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripheralsUnderstanding of networking concepts TCP/IP; DNS; DHCP and VPNProficient in using Active Directory tools and manage users accounts, groups, permissionsA+ certification is a plusWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry-leading organizationClose-knit and team-oriented cultureWhy IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRateds Best of Staffing® Client and Talent Award winner 11 years in a row

Created: 2025-05-07