Operations Manager

About **Bask & Lather Co. is a fast-growing, Black-owned and operated beauty brand dedicated to healthy hair growth and scalp wellness. Our products have gone viral for a reason"”we blend high-quality, effective ingredients with a commitment to our customers and community. As we scale, we're seeking an experienced Operations Manager to lead and streamline day-to-day operations and support strategic growth in collaboration with our Director of Operations.Position *The Operations Manager will play a critical leadership role across warehouse, logistics, vendor relations, event execution, inventory management, and internal systems. This person must thrive in a fast-paced environment, proactively solve problems, and ensure operational excellence that keeps our team and customers happy.Key *Warehouse & Fulfillment * Manage inventory flow, receiving, storage, and shipping across warehouses and 3PLs.Vendor & Supply Chain * Maintain strong relationships with suppliers, co-packers, and logistics providers. Negotiate pricing, monitor timelines, and ensure quality control.Event * Coordinate operational needs for trade shows, activations, and pop-up events including staffing, shipping, and setup.Cross-Departmental * Work with Marketing, Product Development, and Customer Service to ensure alignment and execution on launches, promotions, and escalated issues.Project & Process * Identify inefficiencies and implement systems and SOPs to improve productivity, reduce cost, and scale operations.KPI * Track operational metrics, sales forecasts, and product performance to inform business decisions.Team * Oversee staff and collaborate with the Director of Operations on hiring and training as needed.****5+ years of operations, logistics, or supply chain experience (CPG or beauty/e-commerce industry strongly preferredProven ability to manage multiple moving parts and meet deadlinesStrong analytical and problem-solving skillsExcellent communication and vendor negotiation skillsFamiliarity with inventory management systems, Shopify, and/or ERP toolsHighly organized, self-motivated, and detail-orientedComfortable working some evenings/weekends for eventsWhy Bask & Lather Co.?✨ Work with a passionate, mission-driven team✨ Be part of a viral brand that's changing lives through haircare✨ Room to grow as we expand nationally and internationally✨ Competitive salary and real ownership in your role

Created: 2025-05-07