Personal Injury Intake Specialist

Personal Injury Intake SpecialistIntake Specialist - Personal Injury Firm ***** base + great commission structure ***** Charlotte, North Carolina OR remote work for a well-qualified candidate Strong benefits We are seeking a highly motivated Inbound Sales Representative / Intake Specialist to serve as the first point of contact for prospective clients. This role is critical in managing the intake process with professionalism, empathy, and efficiency. The ideal candidate is experienced in client-facing roles within the legal field and excels in customer service and sales. Key ** Handle all incoming calls and inquiries from potential clients (focus on personal injury and civil litigation) Guide new clients through the intake process and ensure timely receipt of signed agreements Conduct full intake interviews with all newly signed clients Coordinate referrals when necessary Support the marketing team with outreach and materials ** Associate?s Degree or higher; must be at least 18 years old Previous experience in a personal injury law firm (internships or employment) Excellent verbal and written communication skills in English; Spanish proficiency preferred 2?5 years of experience in customer service and/or sales roles Ability to follow structured call handling procedures Strong organizational skills, with the ability to manage follow-up systems for leads Demonstrated critical thinking skills to assess lead qualifications Experience using CRM software strongly preferred Minimum 3 years of intake and retainer experience in a plaintiff-side personal injury setting Proficient in Mac OS, Microsoft Word, and Excel HOUGW34Interested candidates please send resume in Word format Please reference job code 134594 when responding to this ad.

Created: 2025-05-07